Anugrah Pandya
@anugrahpandya
I build CRM, automation, and data systems that turn operational gaps into measurable business improvements.
IndiaWhat I'm looking for
At LeadSquared, I build end-to-end CRM and operational systems that expose lead leakage, improve conversion, and help leadership act on the right KPIs. I run QBRs, recommend process changes, and turn insights into prioritized delivery work.
I've replicated a ticketing system within LeadSquared using real-time APIs, built Python HRMS sync jobs, and developed JavaScript validation checks to improve data hygiene. My workflow redesigns reduced execution load by 90% and cloud operating costs by 58%.
Previously at Ascent Cyber Solutions, I designed guided onboarding flows that improved user adoption by over 80%, defined MVP scope with UX and Engineering, and supported releases, training, and change management.
Across CRMNEXT and my current role, I've partnered with BFSI and sales teams to design digital journeys, dashboards, requirements, workflows, and adoption materials that make systems easier to use and operations easier to run.
Experience
Work history, roles, and key accomplishments
Assistant Manager
LeadSquared
Jul 2022 - Present (4 years 1 month)
Ran QBRs surfacing lead leakage problems, recommended process and CRM changes, and prioritized items that improved conversion and customer satisfaction. Received accelerated promotion from Senior Business Analyst to Assistant Manager in under 3 years.
Business Analyst
Ascent Cyber Solutions
Jul 2021 - Jul 2022 (1 year)
Designed and optimized guided onboarding flows that reduced task friction and improved user adoption rates by over 80%. Acted as Release Manager while also maintaining the change management document.
Associate Consultant
CRMNEXT
Jul 2019 - Jul 2021 (2 years)
Designed digital onboarding and servicing journeys that improved customer engagement and reduced operational bottlenecks for BFSI customers. Collaborated with onshore teams to refine user flows and ensure product fit.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Technology, Information Technology
2015 - 2019
Bachelor of Technology in Information Technology from Amity University, completed from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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