Looking for a job

Rohan Kumar

@rohankumar1

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Results-driven and detail-oriented professional

India

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What I'm looking for

Looking for a challenging role that leverages my skills in business analysis, project management, and data analytics to drive organizational growth and success.

Results-driven and detail-oriented professional with 3+ years of experience in business analysis, SaaS, and data analytics project management. Adept at identifying opportunities for improvement and implementing effective solutions. Skilled in gathering requirements, conducting data analysis, stakeholder communication, and change management.

Proven ability in managing processes, eager to take on new challenges, and work collaboratively to contribute to organizational growth and success. Strong analytical and problem-solving skills, with experience in Agile methodologies, risk management, and performance metrics.

Proficient in a range of technical skills, including project management tools, business intelligence tools, data visualization, CRM software, marketing automation tools, cloud storage, and programming languages.

Experience

Work history, roles, and key accomplishments

Senior CSSA

Openprise Technologies

May 2022 - Dec 2024 (2 years 7 months)

Led a team in customer success and revenue operations, achieving a 95% customer retention rate. Developed detailed BRD and FRD documents, enhancing project clarity and reducing rework by 20%. Engineered Power BI reports to visualize automation metrics, increasing operational efficiency by 10%.

Customer Relationship Management Project Management Data Analysis Power BI SQL Agile Methodologies Process Optimization Team Leadership Change Management

Customer Success Support Associate

High Radius Technologies

May 2022 - Jun 2023 (1 year 1 month)

Executed customer onboarding and platform setup, ensuring successful adoption and enhancing user experience. Implemented automated solutions, reducing manual effort by 50% and achieving faster delivery schedules. Delivered training to over 30 clients, increasing user adoption rates by 30%.

Customer Onboarding Automation User Training Data Analysis CRM Software Zendesk Salesforce Process Improvement Performance Metrics

Customer Operations Engineer

High Radius Technologies

May 2021 - May 2022 (1 year)

Managed end-to-end operations in Fintech Enterprise SaaS, automating the O2C process. Developed solutions for client tickets in Zendesk and Salesforce, ensuring SLA compliance and maintaining high customer satisfaction scores.

SaaS Customer Support Ticketing Systems Zendesk Salesforce Process Automation Financial Analysis Client Management Project Management Quality Assurance

GIS Analyst

Ecometrix Consultants Private Limited

Jan 2021 - Mar 2021 (2 months)

Generated shapefiles for integration with external datasets, layering information over topographical maps for comprehensive analysis. Contributed to financial modeling using MS Excel.

Data Analysis Data Integration Mapping Financial Modeling MS Excel Data Visualization Spatial Analysis Reporting

Trainee - Application Development

Appman Technologies

Jun 2020 - Dec 2020 (6 months)

Engaged in a project for a food delivery application using front-end and backend technologies such as Flutter, Dart, and REST APIs. Gained practical experience in application development.