At Salesforce, I designed and operationalized a multi-agent solution using Claude Code, Gemini, and Slackbot to automate a weekly executive newsletter for Cloud Success leadership, saving about five days of effort per month. I also investigated a post-migration drop in certification delivery and launched and maintained reporting assets across Trainings & Certifications, Community, and Instructor programs.
At American Express, I led a team of three analysts delivering merchant insights and designed a predictive model that achieved 64x ROAS and a 71% lift in spend versus the control group. Earlier, I analyzed digital product behavior, including an A/B experiment that improved the payment journey’s abandon rate by about three percentage points. At Deloitte, I deployed a K-Means model and improved more than 20 O2C and R2R processes, reducing turnaround time by 50%.
