Antony Ochieng
@antonyochieng2
I keep IT systems, networks, and end users running reliably.
KenyaWhat I'm looking for
I've supported multi-platform IT environments at SunKing, resolving Linux, Windows, macOS, hardware, software, and access issues for remote call center agents. I also maintain IT assets, coordinate vendor replacements, perform security checks, and onboard employees on hardware tools and corporate security policies.
Previously at TechnoBrain Group, I administered Active Directory, backups, VPNs, Fortinet and Sophos firewall rules, Asterisk PBX, Ameyo Call Manager, VLANs, and Cisco switching while resolving high-volume Freshdesk tickets.
I've also onboarded clients at Dial Afrika, configured Bongaplatform accounts, trained users, documented technical guidance, and relayed product feedback to engineering teams.
Experience
Work history, roles, and key accomplishments
Provided comprehensive technical support for multi-platform environments, resolving hardware, software, and system issues for remote call center agents. Managed IT tickets, maintained inventory, and facilitated onboarding sessions for new employees.
Education
Degrees, certifications, and relevant coursework
Kenya Methodist University
Bachelor of Science, Business and Information Communication Technology
Pursued a Bachelor of Science in Business and Information Communication Technology, graduating in 2022.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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