Open to opportunities

Antonio Valério

@antoniovalerio

Message

Bilingual Technical Account Manager with 5+ years owning B2B SaaS and enterprise accounts end-to-end

Brazil

Message

What I'm looking for

I'm looking for a remote role supporting B2B SaaS or enterprise customers, where I can own technical account outcomes, improve customer operations, lead escalations, and collaborate across international teams.

At MO4Web, I own 17 B2B SaaS client relationships end-to-end, from onboarding and technical scoping to adoption, renewal, and complex escalations. I redesigned support and account follow-up processes to reduce churn by approximately 90%, while sustaining over 99% CSAT and a 100% ticket resolution rate.

I coordinate a seven-person customer operations team and manage the customer-facing implementation of a proprietary real-estate CRM platform. I work closely with engineering on API and integration issues, reproducing defects, isolating root causes, and validating fixes before they reach clients.

Previously, I supported Nestlé Group accounts at Getronics as the English-language point of contact for three local units, bridging international teams and local operations. I delivered bilingual enterprise technical support, managed SLAs above 98% customer satisfaction, and built dashboards and reports using ServiceNow and Power BI.

Alongside my account and support work, I run an independent IT and web services business, delivering website management, SaaS implementation, infrastructure support, technical consulting, and digital performance analysis.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager / Project Manager

Current

MO4Web

Apr 2025 - Present (1 year 4 months)

Owns end-to-end relationships for a portfolio of 17 B2B client accounts, reducing churn by 90% and average resolution time by 50% while sustaining 99%+ CSAT. Coordinates a 7-person customer operations team and partners with engineering on API and integration issues.

Customer Success Account Management Customer Onboarding Escalation Management SLA Management KPI Tracking Team Leadership B2B SaaS ClickUp Trello

Current

Founder, IT & Web Services

Current

Self-Employed

Jan 2019 - Present (7 years 7 months)

Founded and operates an independent technology services business supporting B2B and B2C clients with website management, technical consulting, IT support, and SaaS implementation.

Website Management Technical Consulting IT Support SaaS Implementation Troubleshooting Digital Marketing Performance Analysis

Technical Support Analyst II

Getronics

May 2023 - Jul 2024 (1 year 2 months)

Served as English-language point of contact for 3 Nestlé units, delivering bilingual technical support and managing SLAs with 98%+ customer satisfaction. Handled tickets via ServiceNow and supported IT infrastructure and projects.

Technical Support Bilingual Support SLA Management ServiceNow IT Infrastructure Networking Project Management

Technical Team Supervisor

Iplace

May 2022 - Sep 2022 (4 months)

Led a technical support team, providing bilingual on-site and remote support. Managed SLAs, dashboards, inventory control, and sales prospecting.

Team Leadership Technical Support SLA Management Inventory Control Sales Prospecting

Junior Analyst

Raízen Energia S.A.

Nov 2020 - Jan 2022 (1 year 2 months)

Built dashboards in Power BI and Excel for equipment monitoring, provided remote software and on-site hardware support, and designed a database project to resolve data duplication issues.

Power BI Excel Technical Support ServiceNow Database Design Data Analysis