Open to opportunities

Antonio Rubén Cuautle Fuentes

@antoniorubncuautlefu

Operations and community development specialist at FP Global Limited who grew a gaming community from 10k to 15k followers.

Mexico

Message

At FP Global Limited, I worked across community moderation, digital marketing, and software localization for a gaming product. My engagement strategies helped grow the target audience from 10k to 15k followers.

I also translated English content into Spanish and verified basic JSON files to support front-end UI updates. I coordinated recruitment and onboarding for remote teams of 6 to 15 professionals across LATAM and Russia.

At Teleperformance, I supported customers and operations remotely, sustaining CSAT and quality assurance scores between 8.0 and 9.0 out of 10. I also managed CRM data entry and used Microsoft 365 and Slack for reporting and team deliverables.

Earlier, I worked as an Administrative & Customer Service Assistant at Motoshop and in seasonal operations and maintenance roles at Trails End Camp. I’m studying Community Development Engineering at Instituto Tecnológico Superior de Zongolica and hold a Bachelor's Degree in Languages.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support & Operations Agent

Teleperformance

Feb 2024 - Jun 2026 (2 years 4 months)

Sustained customer satisfaction and quality assurance scores between 8.0 and 9.0 out of 10, elevating initial performance metrics by 25%. Managed high-volume customer support queues and executed data entry in proprietary CRM software.

Customer Support Quality Assurance CRM Data Entry Microsoft 365 Slack Remote Collaboration

Marketing, Community Manager & Localization Specialist

FP Global Limited

Apr 2020 - Feb 2023 (2 years 10 months)

Executed digital marketing and engagement strategies for a gaming product, increasing the target audience from 10k to 15k followers (+50%). Performed English-to-Spanish translation and basic JSON file verification, and coordinated international recruitment pipelines for remote teams.

Digital Marketing Community Management Localization Translation JSON Trello Recruitment Team Management market analytics

Support Staff – Operations & Maintenance

Trails End Camp

Jun 2019 - Sep 2019 (3 months)

Executed preventive facilities maintenance schedules within a 100% English-speaking corporate environment, ensuring camp safety compliance. Completed over 40+ operational work orders monthly under strict deadlines, collaborating within a multicultural team.

Facilities Maintenance Safety Compliance Work Order Management Teamwork

Administrative & Customer Service Assistant

Motoshop

Oct 2018 - Jun 2019 (8 months)

Supervised spare parts stock levels and warehouse distribution logs, eliminating inventory discrepancies through monthly auditing. Administered point-of-sale invoicing, daily cash register reconciliation, and petty cash logs with 100% data accuracy.

Inventory Management Audit Point of Sale Cash Handling Data Accuracy