Antonio Diana
@antoniodiana
Customer-focused hospitality professional with strong service, sales, and team-leading experience.
What I'm looking for
I’m a hospitality professional with extensive customer-facing experience across professional surroundings and big companies in several countries. I’m strong on customer service and I bring a positive, always professional attitude to guests and colleagues every day, with a natural focus on the customer, accuracy, flexibility, reliability, and attention to details.
I’ve led teams and supported operations through roles like warehouse supervisor and hospitality supervisors, including welcoming guests, managing schedules, coaching new employees, and keeping standards high in busy, fast-paced environments. I also combine service with commercial instinct and business awareness—while actively looking for a professional environment where I can grow, learn, and improve my teaching and management skills.
Experience
Work history, roles, and key accomplishments
Warehouse Supervisor
Linear Supply Solutions
Feb 2021 - Apr 2023 (2 years 2 months)
Supervised inbound receiving, organized and divided incoming orders, and ensured orders were prepared and shipped on time. Coordinated transport, allocated staff tasks across the floor, and coached new employees.
Warehouse Employee
Dnata Schiphol Airport
May 2020 - Feb 2021 (9 months)
Received goods and processed inbound items, creating pallets for outgoing orders. Operated a forklift and supported warehouse restocking and setup.
Barista
Waldorf Astoria
Aug 2019 - Feb 2020 (6 months)
Prepared and served coffee, teas, and cocktails while maintaining clean and sanitized work areas. Took orders, described menu items, restocked supplies, and coached new employees and trainees.
Prepared and served beverages and handled sanitation and restocking for the breakfast service. Took orders, suggested items and local trips, and handled bills, cash, and card payments.
Bar Host
Pasticceria Bastianello
Jan 2019 - Feb 2019 (1 month)
Served coffee, soft drinks, and beers while keeping stations clean and sanitized. Took orders, described menu items, restocked supplies, and coached new employees.
Bar Host
Sant Ambroeus
Nov 2018 - Dec 2018 (1 month)
Prepared and served drinks and supported food and beverage service. Kept work areas sanitized, handled orders and menu recommendations, restocked supplies, and coached new employees.
Bar Host
Elior Group
Jun 2018 - Oct 2018 (4 months)
Prepared and served beverages, maintained clean and sanitized stations, and supported food and beverage service. Handled bills, cash, and card payments, and trained new employees as needed.
Bar Host
Bel&Brio
Sep 2017 - Feb 2018 (5 months)
Served beverages and supported the day-to-day bar and restaurant service. Maintained hygiene standards, took orders, and restocked supplies to keep service running smoothly.
Bar Host
The Star Casino
Jan 2017 - Aug 2017 (7 months)
Served drinks in a VIP room setting while keeping work areas clean and sanitized. Took orders, described menu items, and supported restocking and beverage service.
Supervisor & Barista
Chef + Barista
Sep 2016 - Dec 2016 (3 months)
Supervised bar operations and prepared coffee and drinks while maintaining service readiness. Supported setup and restocking for daily operations and ensured hygiene standards were met.
Farm Assistant
Rapisarda Farm
Apr 2016 - Sep 2016 (5 months)
Performed heavy manual farm work including picking and planting melons, pumpkins, and pineapples. Checked fruit maturity, cleaned the fields, and stocked produce.
Barista and Bar Host
Mi Piace Pizza&Bar
Nov 2015 - Mar 2016 (4 months)
Prepared and served coffee and beverages while keeping stations cleaned and sanitized. Took orders, supported menu recommendations, restocked supplies, and assisted with food service.
Sales and Logistics Assistant
Trony Carbonia
Jan 2015 - Sep 2015 (8 months)
Sold domestic appliances and managed stock by checking and scanning incoming deliveries. Prepared items for display and moved goods using a pallet truck while maintaining warehouse and store safety.
Roadie
Elektra Service
Jan 2014 - Sep 2014 (8 months)
Worked concert events including traveling to locations and setting up sound, lighting, and stage equipment. Moved instruments and heavy cases, assembled and disassembled equipment, and supported technicians while following safety practices.
Manager and Barista
Luna Beach
May 2012 - Jan 2014 (1 year 8 months)
Led a team by coaching, motivating staff, and building a high-standard, positive work environment. Managed reservations and seating plans, handled transactions and payments, and supported bar and cleaning responsibilities as needed.
Barista and Bar Host
Grotta Marcello
Jan 2010 - Dec 2011 (1 year 11 months)
Provided barista and bar service by preparing beverages, maintaining hygiene, and supporting food and beverage orders. Supported restocking and coached new staff as needed.
Barista and Bartender
Caffe 900
Jan 2007 - Dec 2009 (2 years 11 months)
Worked as a barista and bartender, preparing drinks and supporting daily bar operations. Maintained clean work areas and served customers by taking orders and following service routines.
Education
Degrees, certifications, and relevant coursework
Forklift License
Forklift Operator License, Forklift Operations
2021 -
Completed a forklift operator license in 2021.
Dangerous Goods Training
Dangerous Goods Training Certificate, Dangerous Goods
2020 -
Completed dangerous goods training in 2020.
Coffee School
Barista Course (Latte Art), Barista Training
2015 -
Completed a barista course with latte art training at Coffee School in Sydney.
Liceo Scientifico E. Amaldi
British A-Level Diploma, Science (A-Level)
2004 - 2009
Earned a Scientific Lyceum diploma equivalent to the British A-Level program at Liceo Scientifico E. Amaldi in Carbonia.
Availability
Location
Authorized to work in
Job categories
Skills
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