Anneloes Kroon
@anneloeskroon
I lead multicultural service delivery teams, improving client outcomes, SLAs, and customer experience.
SpainWhat I'm looking for
At Strada, I lead a multicultural service delivery team of approximately 15 employees, maintaining 99% SLA achievement while managing client relationships, escalations, and operational targets.
I improved employee satisfaction from 60% to 90% and led a seven-week international transition that moved approximately 15 business processes offshore, including training for a successful handover.
Previously, I managed a 40-room Bastion Hotels property and approximately 20 employees across hotel operations, raising quality-check scores to perfect results through consistent service standards.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Strada
Aug 2023 - Present (3 years 1 month)
Lead a multicultural team of approximately 15 employees, ensuring consistent service delivery and achievement of operational targets. Manage client relationships and act as a key escalation point, resolving high-priority issues and reducing escalations across assigned clients.
Delivery Specialist
Strada
Mar 2022 - Aug 2023 (1 year 5 months)
Acted as the link between customer service agents and the client, supporting effective communication, issue resolution and process optimisation.
Shop Employee & Tour Guide
Verrassend Valencia
Jan 2021 - Dec 2022 (1 year 11 months)
Provided customer service and tour guidance in a retail and tourism setting.
Customer Service Agent
T-Mobile Thuis
Jan 2020 - Dec 2021 (1 year 11 months)
Handled customer service inquiries and support for T-Mobile Thuis.
Operational Manager
Fletcher Resort-Hotel Amelander Kaap
Jan 2020 - Dec 2020 (11 months)
Managed hotel operations at a resort hotel.
Hotel Manager
Bastion Hotels
Jan 2019 - Dec 2020 (1 year 11 months)
Managed the day-to-day operations of a 40-room hotel, overseeing approximately 20 employees across reception, housekeeping, restaurant and kitchen operations. Led recruitment, onboarding, training and scheduling across multiple hotel departments.
Front Office Agent
Hilton Cobham
Jan 2016 - Dec 2016 (11 months)
Provided front office services at Hilton Cobham.
Check-in Agent
Hangzhou Xiaoshan International Airport
Jan 2012 - Dec 2012 (11 months)
Performed check-in duties at an international airport.
F&B & Front Office
Zhejiang Narada Grand Hotel
Jan 2011 - Dec 2011 (11 months)
Worked in food and beverage and front office departments.
Bartender & Waitress
Hotel Esplai
Jan 2010 - Dec 2010 (11 months)
Provided bar and waitressing services at a hotel.
Education
Degrees, certifications, and relevant coursework
Stenden University of Applied Sciences
Bachelor's Degree, International Hotel Management
2015 - 2017
Pursued a Bachelor's degree in International Hotel Management, focusing on global hospitality operations and management.
Stenden University of Applied Sciences
Associate Degree, International Hotel Management
2013 - 2015
Completed an Associate Degree in International Hotel Management, building foundational knowledge in hotel operations and service excellence.
Deltion College
Level 4, International Aviation Services
2008 - 2012
Earned a Level 4 qualification in International Aviation Services, covering aviation operations and customer service.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Anneloes?
You can contact Anneloes and 90k+ other talented remote workers on Himalayas.
Message AnneloesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
