Татьяна Фролова

I help founders and leadership teams bring order to fast-moving environments—turning complex workflows into structured systems that actually get executed. I’m an operations-focused executive who coordinates projects, aligns stakeholders, and keeps teams moving from planning to delivery.

As an Operations Director, I managed end-to-end operational leadership, built operating routines from zero, and stabilized daily processes into a sustainable model. I led teams of up to 18 people, implemented KPI systems, and improved operational efficiency through process optimization, standardization, and clear regulations.

I also built reliable customer service operations for a base of 1000+ clients—developing service standards, managing client experience, and improving responsiveness. I set up planning and reporting to increase business controllability, reduce errors, and improve agreement between teams and partners.

Previously, as a senior/operational manager, I focused on client lifecycle support, education program sales, scheduling, and operational coordination for an educational center. I stabilized client servicing processes by introducing unified rules for client requests, structured communication stages, and strengthened reporting using 1С.