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Anton Goldman

@antongoldman

Contract Program Manager at OpenAI and the Bureau of Indian Education, developing AI-generated program deliverables and federal facilities programs.

United States

Message

At OpenAI, I create, evaluate, and refine AI-generated program management deliverables, from program charters and scope documents to RAID logs and stage-gate reviews. I use this work to improve the overall accuracy of the AI model.

At the Bureau of Indian Education, I support maintenance programs for 183 tribal schools across 23 states. I integrated facility systems into a single repository for tracking project status, timelines, and budgets, and developed SOPs, training, and improved documentation for Operations and Maintenance projects.

At Farmers Insurance, I managed underwriting technology initiatives and supported system rollouts across underwriting, IT, and compliance. Earlier, I managed a $4.86M call-center consolidation and developed the Commercial ServicePoint initiative, a multi-phased $35M re-engineering program.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer, Program & Project Management Content

Current

OpenAI

Jan 2026 - Present (9 months)

Create, evaluate, and refine AI-generated program management deliverables, including program charters, scope documents, steering committee decks, process workflows, RAID logs, milestone and dependency tracking documents, and stage-gate reviews to improve the accuracy of the AI model.

AI Program Management Project Management Content Creation Evaluation Process Improvement

Current

Senior Project Manager, Branch of Facilities Management

Current

Bureau of Indian Education, U.S. Department of the Interior

Jan 2022 - Present (4 years 9 months)

Program development to support the maintenance of 183 tribal schools across 23 states, including integration of facility systems into a single repository, drafting SOPs, managing annual trainings, and improving SOW, IGE, and WBS documentation for O&M projects. Interfaced with BIE staff, local tribes, and federal agencies on change management projects.

Maximo PERM FBMS IQMIS SOP Development Training Process Improvement SOW IGE WBS Change Management

Program Manager, Underwriting Strategy and Process

Farmers Insurance

Jan 2012 - Dec 2022 (10 years 11 months)

Program leadership for underwriting technology initiatives exceeding $1M, developing program management plans, schedules, staffing strategies, and performance metrics for underwriting, IT, and compliance stakeholders supporting 15,000 agents in 33 states. Led cross-functional teams and presented program status and KPIs to executives.

Program Management Underwriting Jira Confluence Kanban Stakeholder Management Vendor Management InsuranceSuite Risk Management

Program Manager, Commercial Operations

Farmers Insurance

Jan 2007 - Dec 2012 (5 years 11 months)

Managed strategic direction and day-to-day operation for a $4.86M transformation program and consolidation of 7 call centers with 1,000+ employees. Developed and implemented the Commercial ServicePoint initiative, a 3-year, $35M multi-phased re-engineering of the Commercial call center environment, including IT integration and change management.

Program Management Call Center Operations IT Integration Siebel Genesys Avaya NICE Budget Management Change Management Executive Reporting PowerPoint Tableau

Contract Program & Project Manager

Multiple Engagements

Jan 2006 - Dec 2007 (1 year 11 months)

Provided contract program and project management services across multiple engagements, including IT project analysis for Texas Mutual Insurance, project management for Texas Department of State Health Services, and program management for Dell Financial Services.

Project Management Program Management IT Finance Accounting Human Resources ACH Electronic Payments Licensing PMO Strategic Planning

Program Manager, Independent Agent and Service Center Programs

Farmers Insurance

Jan 2004 - Dec 2006 (2 years 11 months)

Developed and directed a Program Management Office (PMO) overseeing schedule, staffing, budget, and subcontractor/vendor performance for two concurrent programs totaling $114M. Managed 13 separate project workstreams involving full SDLC and led working group meetings with technology vendors and senior leadership.

PMO Program Management SDLC Vendor Management Budget Management Stakeholder Management CSC Capgemini

Project Manager, Business Risk Management, Patient Business Services Group

Kaiser Permanente

Jan 2003 - Dec 2004 (1 year 11 months)

Led medical center assessments identifying registration, billing, scope-of-practice, and compliance issues. Directed regional Accreditation, Regulation and Licensing teams for DHS licensing and produced final reports for senior management and the Board of Directors. Assessed policies for SOX compliance and built a cross-business-line reporting structure.

Risk Management Compliance SOX Audit Financial Reporting Process Improvement Stakeholder Management