Edward Ghimire
@edwardghimire
Detail-oriented IT professional with strong customer service skills.
What I'm looking for
I am currently pursuing a Bachelor's Degree in Information Technology at Ismt College in Kathmandu, where I have developed a solid foundation in IT principles and practices. My academic journey has been complemented by hands-on experience in customer service and technical support roles, allowing me to apply my knowledge in real-world scenarios.
In my previous role as a Junior Customer Service Representative at Dishhome Media Network, I honed my communication skills by addressing customer complaints and resolving issues effectively. I am now looking forward to expanding my technical expertise as a Level 1 Technical Support professional at CG Communication, where I will troubleshoot technical issues and provide exceptional customer service.
Experience
Work history, roles, and key accomplishments
L1 Technical Support
CG Communication
Feb 2024 - May 2025 (1 year 3 months)
Troubleshot technical issues and communicated complex technical concepts. Provided customer service and handled multiple support tickets simultaneously. Collaborated with cross-functional teams.
Jr. Csr
Dishhome Media Network
Apr 2022 - Jul 2023 (1 year 3 months)
Made outbound calls and received incoming calls from customers. Addressed customer complaints and resolved customer issues. Participated in training sessions.
Education
Degrees, certifications, and relevant coursework
Omega intl college
NEB
2020 - 2022
Grade: 3.25 GPA
Completed studies at Omega International College.
Sunrise public higher secondary school
S.E.E
Grade: 2.5 GPA
Completed studies at Sunrise Public Higher Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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