Open to opportunities

Edward Ghimire

@edwardghimire

Message

Detail-oriented IT professional with strong customer service skills.

Nepal

Message

What I'm looking for

I am seeking a role that allows me to leverage my technical skills while providing excellent customer service in a collaborative environment.

I am currently pursuing a Bachelor's Degree in Information Technology at Ismt College in Kathmandu, where I have developed a solid foundation in IT principles and practices. My academic journey has been complemented by hands-on experience in customer service and technical support roles, allowing me to apply my knowledge in real-world scenarios.

In my previous role as a Junior Customer Service Representative at Dishhome Media Network, I honed my communication skills by addressing customer complaints and resolving issues effectively. I am now looking forward to expanding my technical expertise as a Level 1 Technical Support professional at CG Communication, where I will troubleshoot technical issues and provide exceptional customer service.

Experience

Work history, roles, and key accomplishments

L1 Technical Support

CG Communication

Feb 2024 - May 2025 (1 year 3 months)

Troubleshot technical issues and communicated complex technical concepts. Provided customer service and handled multiple support tickets simultaneously. Collaborated with cross-functional teams.

Technical Troubleshooting Technical Communication Customer Service Ticketing

Jr. Csr

Dishhome Media Network

Apr 2022 - Jul 2023 (1 year 3 months)

Made outbound calls and received incoming calls from customers. Addressed customer complaints and resolved customer issues. Participated in training sessions.

Outbound Calling Customer Service