At State Farm Insurance, I support policyholders after water loss events, guiding them through the claim lifecycle from first notice of loss to settlement and payment.
I answer questions about policy terms, coverage, deductibles, and payment status, and explain coverage decisions and options clearly. I also manage a high-volume claims queue and document interactions accurately.
In my earlier Customer Claims Specialist role at State Farm Insurance, I handled policyholder calls and digital inquiries, gathered and verified claim information, and worked with adjusters and billing teams to move cases toward resolution.
At Trippeezy.com, I supported travelers with bookings, changes, cancellations, refunds, billing questions, and website or account issues. I also updated customer and reservation records, and hold a B.Sc. in Physics and Project Management Professional (PMP) certification.
