Suzy Kiawa

I’m a customer service professional focused on remote support for auto and property insurance customers. I handle high-volume phone, email, and chat inquiries while giving clear, accurate answers on billing, coverage, policy updates, and basic claims assistance.

In my current remote role, I serve as a first point of contact for policyholders—triaging and routing customers to Claims, Service, Sales, or specialized departments when needed. I document every interaction in CAS and C360 (and other CSAA systems) with accuracy and attention to detail, while maintaining professionalism, empathy, and efficiency in a fast-paced environment.

Previously, I worked as a Remote Customer Service Representative where I investigated, evaluated, and resolved claims-related customer inquiries. I analyzed police reports and witness statements, documented outcomes to meet quality assurance standards, and coordinated with claims adjusters and supervisors to support low-complexity property claims.

Earlier in my career, I led and coached a team of agents to improve customer satisfaction scores, resolved escalated customer claims with efficiency and empathy, and provided multi-channel customer support through CRM documentation. I also bring an All Lines Adjuster license (#3302548) and a strong commitment to continuous learning and professional development.