At GEICO, I supported customers through chat, email, text, and phone as an Internet Claims Service Representative III. I handled approximately 50–100 chats and 50–100 email/text interactions per day and ranked in the top 5% for productivity and customer satisfaction.
I used Salesforce and AWS phone systems to manage customer interactions, research concerns, and work with internal teams toward resolutions. I received multiple Productivity Awards and an ACE Award for Excellence.
As a Claims Queue/Diary Specialist, I managed claims documentation, reviewed records for accuracy and completeness, and assisted with attorney correspondence. I was also selected to participate in the GEICO Chat pilot program.
Earlier, as a Claims Adjuster, I assessed incoming insurance claims, verified coverage, investigated damages, and communicated with customers to gather information. I hold a Florida All-Lines Adjuster license and adjuster licenses in several other states.
