At NAVY FEDERAL CREDIT UNION (NFCU), I help members protect their accounts, open new accounts, and find products and services that meet their needs. I also research debit card transactions and handle disputes, lost or stolen card queries, and complex account transactions.
At FENIX GLOBAL, I supported healthcare program customers across phone, email, and chat. I coordinated pharmacy triage and case management, helping resolve medication access issues and coverage gaps.
Earlier at FENIX GLOBAL, I supported sales development operations and used Salesforce CRM to track customer interactions and performance analytics. I also hold a Data Analytics (Certiport, CertNexus) Certification and a Microsoft Office Specialist (MOS) Certification.
