Open to opportunities

hannah Ross

@hannahross

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Dedicated customer service professional with leadership experience.

United States

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What I'm looking for

I am looking for a role that offers professional growth and advancement opportunities.

I am a committed customer service professional with extensive experience in call center environments and a strong focus on leadership. My journey has been shaped by my role as a military spouse, which has instilled in me the importance of adaptability and resilience. I am eager to find a dynamic company where I can plant roots and grow alongside my team.

In my recent position as an Enrollment Representative at Humana Inc., I successfully handled enrollment application errors, ensuring that members received the proper entitlements. My commitment to maintaining high-quality metrics and resolving issues efficiently has been a hallmark of my career. Prior to that, I served as a Member Service Representative at the San Diego Firefighter Federal Credit Union, where I managed daily administrative tasks and provided exceptional service to our members.

Experience

Work history, roles, and key accomplishments

Enrollment Rep 1

Humana Inc.

Aug 2024 - Present (1 year)

Handled enrollment application errors and resolved to ensure Humana members had the proper entitlements. Responsible for completing 4 pended enrollment applications for members to gain health coverage and maintaining quantity and quality metrics for production.

Error Resolution Quality Assurance

Member Service Rep

San Diego Firefighter Federal Credit Union

Apr 2023 - Present (2 years 4 months)

Managed daily administrative tasks from member transactions within members accounts to conduct cash transactions, manage account activity and report fraud. Assisted with emergency references for San Diego County, specializing in working with Firefighters.

Administrative Work Account Management Customer Service

Member Service Rep

Golden 1 Credit Union

Feb 2022 - Present (3 years 6 months)

Handled upwards of 60 calls per shift, updating account information and assisting with wire transfers, fraud, account maintenance, and money transactions over the phone. Resolved issues regarding debit and credit disputes and addressed member complaints, while maintaining high adherence and productivity with a 90% and above QA average.

Dispute Resolution Quality Assurance