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Mia Lee

@mialee

Membership Coordinator II at ACTFL who maintains member data integrity across iMIS and Higher Logic and supports recruitment strategies.

United States

Message

At American Council on the Teaching of Foreign Languages (ACTFL), I manage member data accuracy in iMIS and Higher Logic and run monthly reports that support analytics and decision-making.

I also support member recruitment strategies and provide customer service by phone and email. My earlier work includes membership services at American Physical Therapy Association and Association of Chamber of Commerce Executives, and loan processing at Transportation Federal Credit Union.

Experience

Work history, roles, and key accomplishments

Current

Membership Coordinator II

Current

American Council on the Teaching of Foreign Languages (ACTFL

Jan 2023 - Present (3 years 10 months)

Manage and maintain member data accuracy within iMIS and Higher Logic platforms. Support the Senior Membership Manager in developing and implementing new member recruitment strategies.

IMIS Software Higher Logic Data Management Customer Service Event Logistics Cross Functional Collaboration

Member Specialist

American Physical Therapy Association (APTA)

Jan 2022 - Dec 2022 (11 months)

Implemented initiatives aligned with the association's membership growth strategy. Verified and maintained enrollment data, ensuring compliance and audit readiness.

Data Verification Compliance Process Improvement Operational Efficiency Budget Assessment

Administrative Assistant / Member Services Associate

Association of Chamber of Commerce Executives (ACCE)

Jan 2021 - Dec 2022 (1 year 11 months)

Served as a liaison between the Chamber and government, industry, and community partners. Enhanced office efficiency through standardized procedures and effective scheduling.

Liaison Office Administration Scheduling Training Inventory Management Documentation

Loan Officer

Transportation Federal Credit Union

Jan 2019 - Dec 2021 (2 years 11 months)

Evaluated, processed, and approved loan applications in accordance with federal compliance standards. Provided financial counseling and lending solutions aligned with member goals.

Loan Processing Financial Counseling Compliance Pipeline Management Communication Skills

Information Specialist

National Association for Aging

Jan 2016 - Dec 2019 (3 years 11 months)

Compiled, analyzed, and maintained reports and records for organizational efficiency. Coordinated communication flow, managed data entry, and ensured information validity.

Data Analysis Reporting Data Entry Administrative Support Communication Skills