Anthenia Gordon

I’m a Certified Pharmacy Technician with 9 years of pharmacy experience across retail, clinical pharmacy support, and remote healthcare operations. I specialize in prescription drug optimization, medication adherence, patient outreach, and medication education—helping patients understand therapies and stay on track through structured counseling and campaign support.

In my current role, I support prescription drug optimization initiatives for patients managing multiple medications and chronic health conditions. I conduct outbound and inbound patient outreach, document HIPAA-compliant medication reviews and communications in Salesforce/Microsoft Teams/iPET, and collaborate on therapeutic interchange opportunities using clinical guidelines. In retail, I process and dispense prescriptions accurately, resolve insurance billing and rejections/prior authorization issues, mentor pharmacy technicians, manage inventory, and deliver high-volume patient service—bringing accuracy, multitasking, and a strong focus on improving patient outcomes.