Stephanie Cox
@stephaniecox
Nationally Certified Pharmacy Technician specializing in healthcare operations, workflow optimization, and compliance.
United StatesWhat I'm looking for
I’m a Nationally Certified Pharmacy Technician with a strong operations focus, supporting healthcare teams through workforce coordination, process execution, and cross-functional collaboration. I’m known for keeping operational continuity steady in fast-paced, regulated environments.
In my current role as a Pharmacy Liaison II, I manage and coordinate two operational teams totaling 30 staff members, ensuring consistent coverage and uptime. I develop and maintain staffing schedules, proactively address coverage gaps, and identify operational risks while delivering daily processes aligned to organizational policies and service expectations.
Previously, I served as a Pharmacy Liaison I and a Clinical Pharmacy Technician, where I reviewed patient eligibility and benefits, analyzed medical documentation, and supported accurate prior authorization workflows. I resolved complex authorization and workflow issues, prepared appeal letters on behalf of providers, and communicated clearly with providers, nurses, patients, and pharmacy staff to keep prescriptions processing correctly.
Earlier in my career at Magellan Health Services and Walmart, I managed daily authorization-related tasks and pharmacy operations with an emphasis on efficiency, accuracy, and compliance. I also supported onboarding and training efforts, looking for practical improvements that increase reliability and efficiency.
Experience
Work history, roles, and key accomplishments
Managed and coordinated two operational teams totaling 30 staff members to ensure continuous core coverage and daily workflow execution. Improved reliability by identifying workflow inefficiencies, implementing process improvements, and maintaining compliance with organizational policies.
Reviewed patient eligibility, benefits, and medical records to support accurate, timely prior authorization submissions. Resolved authorization and workflow issues by analyzing documentation, preparing appeal letters, and coordinating daily departmental workflows.
Managed daily authorization-related workflows to ensure efficiency, accuracy, and timely task completion. Communicated with providers and pharmacies on authorization status and billing procedures, and supported patients through insurance requirements to access medications.
Handled daily pharmacy operations, including receiving orders, stocking, and preparing medications for pickup. Assisted patients with medication pickup and clarified insurance-related issues while maintaining proficiency in pharmaceutical terminology.
Education
Degrees, certifications, and relevant coursework
DeVry University
Medical Billing and Coding
Activities and societies: Relevant coursework: Medical Terminology, Billing Procedures, Healthcare Compliance, Data Analytics, Ethics, Statistics.
Studied Medical Billing and Coding at DeVry University, covering topics such as medical terminology, billing procedures, and healthcare compliance. Completed relevant coursework including data analytics, ethics, and statistics.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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