Anshika Saxena

I’m an enthusiastic Customer Service Executive who loves turning complex customer concerns into clear, timely solutions. I’m known for strong communication, problem-solving, and a genuine focus on customer satisfaction.

In my previous and current roles, I’ve handled customer inquiries, complaints, and service requests via phone with prompt, professional support. I bring strong product knowledge and work closely with teams and other departments to ensure seamless service delivery.

In motor claims work, I’ve managed claim progression in line with FCA regulations and company SLAs. I’ve liaised with policyholders, third parties, solicitors, repair networks, and loss adjusters; reviewed liability and policy coverage; negotiated settlements; monitored repairs; maintained GDPR-compliant claim records; and identified and escalated potential fraud or irregularities.

I’m also committed to staying informed on UK motor insurance law, road traffic regulations, and industry best practice to improve outcomes. I was awarded Best Performer for three consecutive months and recognized as a 5-rater for three consecutive months, which led to my transition to the Recoveries function to recover losses from third parties.