At Pathfinder Global, I resolve customer order, account, and delivery issues through live chat, maintaining 95–98% SLA compliance and 90%+ CSAT. I coordinate with logistics and operations teams, process refunds or replacements, and follow up to confirm resolution.
At Aegis Customer Support Pvt. Ltd., I processed Flipkart return and refund cases, reviewing customer evidence and order data to resolve or escalate claims. I also partnered with the risk team on preventive controls for fraudulent return patterns.
At iEnergizer, I handled customer inquiries through chat and email, achieving 95%+ SLA adherence and 98% quality scores. Earlier, at Royal Enfield Showroom, I managed insurance documents and renewals while responding to customer questions about coverage, endorsements, and premiums.
