Open to opportunities

Sagar Awere

@sagarawere

Message

Experienced BPO professional with a focus on insurance claims management.

India

Message

What I'm looking for

I am looking for a role that challenges me intellectually and supports my growth.

I am a dedicated professional with around 4 years of experience in the BPO sector, specializing in insurance claims management. My journey has equipped me with the skills to work collaboratively with teams, ensuring that I maintain a positive attitude while delivering high-quality results. I pride myself on my excellent verbal and written communication skills, which have been instrumental in my roles across various organizations.

Throughout my career, I have held positions such as Sr. Insurance Claim Executive and Back Office Executive, where I have consistently surpassed performance metrics. My experience includes auditing and reviewing health insurance claims, processing vehicle insurance renewals, and managing back-office operations. I have a proven track record of maintaining high standards of quality and efficiency in all tasks I undertake.

I am now seeking a growth opportunity that offers a supportive learning environment where I can further diversify my knowledge and skills. I am eager to take on new challenges that will allow me to contribute meaningfully to my team and organization.

Experience

Work history, roles, and key accomplishments

Back Office Executive

SA Infra Company

Mar 2022 - Present (3 years 3 months)

Tracked vehicle routes and diesel consumption for Hywa, Dumper, Poclain, and JCB vehicles. Managed daily entries of challans and driver presence reports as a Back Office Executive.

Diesel Management Data Entry Back Office Operations Reporting Logistics Microsoft Excel

Customer Care Executive

Kothari Hyundai

Apr 2017 - Present (8 years 2 months)

Processed vehicle insurance renewals for various four-wheeler vehicles, including comprehensive and zero depreciation policies. Calculated policy quotations, applied discounts, and conducted vehicle inspections for break policies.

Data Entry Communication Sales

Sr. Process Associate

Homeward Residential Pvt Ltd

Feb 2013 - Present (12 years 4 months)

Managed mortgage processes, including sending modification agreements and processing FHA, USDA, VA, CO, renovation, and construction loans. Provided customer resolution support by assigning borrower requests to relevant departments and ensuring timely resolution.

Customer Support Task Management Document Management

Sr. Insurance Claim Executive

EXL Services Pvt Ltd

May 2010 - Present (15 years 1 month)

Audited and reviewed health insurance claims, including Workers Compensation, Auto, Property, and liability, by extracting claim information using Citrix. Updated file cabinet and communicated with claim handlers, recipients, and supervisors regarding closed cases.

Citrix Filecabinet Health Insurance Data Entry Communication Reporting

Claim Executive

Tela Sourcing

May 2005 - Present (20 years 1 month)

Audited and reviewed HCFA and UB Claims forms, updating and verifying procedure codes, diagnosis codes, and anesthesia information using Citrix. Calculated room expenses, doctor's operation fees, and medical drug costs for UB claims.

Citrix Filecabinet Excel Data Entry Auditing Reporting