Open to opportunities

Ansh Arora

@ansharora

Message

I’m a customer support professional with 1.5+ years in B2B SaaS client support and process-driven issue resolution.

India

Message

What I'm looking for

I’m looking for a Client Services or Customer Operations role where I can own customer issue resolution, hit SLA/KPI targets, and improve workflows with data and cross-functional collaboration—while keeping a customer-first communication style.

I’m a BCA graduate and a Senior Process Associate supporting a B2B SaaS compliance platform. I resolve customer issues through email and live chat, while investigating platform issues, analyzing account configurations, and reproducing problems when needed.

In my current role, I consistently meet and exceed SLA targets with strong KPI performance, including 100% KPI satisfaction, average first-response time under one hour, and a resolution rate above 95%. I manage 60+ customer interactions daily, document issues and investigation findings, and ensure knowledge sharing through Salesforce, Jira, and Confluence.

I’m recognized for attention to detail and customer-first communication. I escalate complex cases through defined workflows, collaborate with cross-functional teams to reduce recurring issues, and use AI tools to improve communication and documentation efficiency—while validating outputs for accuracy.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Associate

Current

WeChartered Consultancy Pvt. Ltd. (Comply)

Oct 2024 - Present (1 year 9 months)

Provided B2B SaaS client support by resolving customer issues via email and live chat, investigating platform problems, and ensuring SLA-driven case handling. Managed 60+ customer interactions daily and documented investigations and resolutions in Salesforce, Jira, and Confluence while collaborating cross-functionally to reduce recurring issues.