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Zaynah Sheikh

@zaynahsheikh

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Results-driven IT Change Manager with expertise in project delivery.

United Kingdom

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, with opportunities for professional growth.

With eight years of experience in IT project management, I have consistently achieved on-time project delivery while meeting performance goals. My expertise lies in engineering change management and business transformation systems, where I have successfully integrated new software and processes into existing workflows. I am known for fostering strong, productive relationships and contributing to collaborative team environments.

In my recent role as an IT Change Manager at Market Financial Solutions, I played a key role in implementing a mortgage origination system and led the integration of HubSpot and OMS API. My analytical skills allowed me to conduct data analysis, ensuring the accuracy of over 150 records in the new system. I am passionate about leveraging technology to improve processes and enhance user experiences.

Experience

Work history, roles, and key accomplishments

IT Change Manager

Market Financial Solutions

Dec 2022 - Feb 2023 (2 months)

Delivered the IT roadmap by integrating new software and processes with existing workflows. Played a key role in implementing a mortgage origination system, developing change control templates and user feedback forms. Supported the design of BAU processes for the mortgage process.

Change Management Project Management IT Support Process Mapping Data Analysis User Feedback Mortgage CRM Management Software Integration Business Transformation

Assistant Systems Manager

United Trust Bank

Mar 2022 - Jul 2022 (4 months)

Managed system developments and regulatory changes for customer application portals. Contributed to the deposits roadmap, ensuring requirements were gathered, tested, and delivered as expected.

Systems Regulatory Compliance Requirement gathering Testing Reporting Customer Experience Change Management Team Collaboration Process Improvement

Operational Support Associate

Rota MDax

Mar 2021 - Feb 2022 (11 months)

Collaborated with teams to ensure clients received necessary support for going live. Managed environmental needs of new client accounts and provided initial triage of reported issues.

Client Management Testing Team Collaboration Communication Documentation

IT Change Analyst

Insight Investment

Mar 2018 - Jul 2020 (2 years 4 months)

Managed end-to-end change and release service for IT development teams. Ensured compliance with release management processes and contributed to the implementation of ServiceNow.

Change Management Release Management IT Support ServiceNow Compliance Documentation Team Coordination Training

Business Process Analyst

FIS

Jun 2017 - Nov 2017 (5 months)

Increased communication between IT help desk teams through Yammer implementation. Managed and analyzed tickets daily, ensuring timely resolutions and improvements.

Business Analysis Ticketing Communication Process Improvement Root Cause Analysis Stakeholder Engagement Project Management CRM Reporting Team Collaboration

Project Administrator/PA

Kings College London

Mar 2016 - Jun 2017 (1 year 3 months)

Provided high-level administrative support for the OPTCARE Neuro project, managing project files, events, travel, and budget. Assisted with grant applications and online journal submissions.

Project Management Event Management Budgeting Communication Documentation Administrative Support Career Development

Education

Degrees, certifications, and relevant coursework

University of Greenwich

Bachelor's Degree, Information Technology

2011 - 2014

Grade: 2:1

Bachelor's Degree in Business Information Technology. Assisted with the delivery of the IT roadmap, ensuring new software, products, and processes were seamlessly integrated with existing MFS Teams and workflows.