Open to opportunities

Anny Gichina

@annygichina

Message

Customer service agent with strong sales and communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service and sales skills while contributing to a dynamic team environment.

I am a dedicated customer service agent with a strong background in sales and client relations. My experience spans various roles, including a Financial Advisor at UAP Old Mutual Insurance, where I consistently exceeded sales targets, generating an average of 800,000 in sales per annum. I pride myself on my ability to build strong relationships with clients, ensuring their needs are met with prompt and friendly service.

In addition to my sales achievements, I have a passion for the arts, having worked as an actress with Christ Is the Answer Ministries. This role honed my communication and interpersonal skills, allowing me to connect with diverse audiences. I am also adept at using various software tools, which enhances my efficiency in managing customer interactions and scheduling appointments.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Calltronix

Jan 2023 - Apr 2023 (3 months)

Managed live chats and guided clients through leasing procedures, ensuring a smooth and efficient process. Handled internal setups using CRM tools and scheduled booking appointments for clients.

Customer Service Live Chat Support CRM Software Scheduling Client Communication

Financial Advisor

UAP Old Mutual Insurance

Jul 2019 - Dec 2022 (3 years 5 months)

Generated and followed up on leads, identified client needs, and marketed appropriate insurance products. Provided excellent customer support and assisted clients with the claims process.

Lead Generation Sales Customer Support Networking Claims Processing Coaching

Actress

Covenant Television Networks

May 2018 - Jun 2018 (1 month)

Performed acting roles for the program 'Kaisa wa Kaisari'. Collaborated with the production team to deliver compelling performances.

Acting Performance Collaboration

Actress

Christ Is the Answer Ministries (CITAM)

Mar 2017 - Mar 2018 (1 year)

Conveyed characters and expressed emotions as an actress, performing in stage plays and television commercials. Coordinated with directors and production teams to ensure successful performances.

Acting Stage Performance Film Production Character Portrayal Public Speaking Coaching

Call Centre Agent

Bethel Consult

Feb 2016 - May 2016 (3 months)

Answered incoming calls and responded to customer emails, resolving complaints efficiently. Documented all call information and escalated issues to supervisors when necessary.

Customer Service Data Entry Upselling

Intern

Fountain TV Limited

Feb 2015 - Mar 2015 (1 month)

Completed a three-month internship, gaining practical experience in television production. Assisted with various tasks related to media operations.

Broadcasting Learning Agility

Education

Degrees, certifications, and relevant coursework

Multimedia University

Diploma, Journalism

Grade: Credit

Completed a Diploma in Journalism, focusing on multimedia aspects. Attained a Credit.

Multimedia University

Certificate, Mass Communication

Grade: 2nd Class Upper Division

Obtained a Certificate in Mass Communication with a 2nd Class Upper Division. This program provided foundational knowledge in communication principles.