Looking for a job

Ann Runo

@annruno

Message

I build client loyalty, resolve escalations, and grow engagement through personalized service.

Kenya

Message

What I'm looking for

I'm looking for a client relationship, account management, or customer success role where I can strengthen retention, resolve customer concerns, improve service delivery, and support business growth.

At Wadi Degla Sports Club, I manage client and member accounts, resolve service concerns, and drive retention through proactive, personalized support. I track satisfaction, attendance, and engagement trends while partnering with internal teams to improve service delivery.

I've also built customer relationships and supported sales, product launches, and after-sales service at Tecno Mobile Kenya, Dixons Electronics, and Deck Distributors. I bring more than 10 years of experience across account management, customer engagement, sales operations, and CRM records.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Wadi Degla Sports Club

Jul 2021 - Present (5 years 2 months)

Manage client and member accounts, serving as a primary point of contact and building strong, long-term relationships. Drive client retention and engagement through proactive relationship management and personalized service.

CRM Customer Relationship Management Customer Retention Account Management Sales Reporting

Sales Representative & Customer Engagement Specialist

Tecno Mobile Kenya

Nov 2016 - Apr 2021 (4 years 5 months)

Built and maintained strong customer relationships while consistently working toward sales and business targets. Handled customer complaints and service concerns professionally, working toward timely resolution and customer satisfaction.

Sales Customer Relationship Management Customer Support After Sales Support Complaint Handling Marketing Campaigns Customer Engagement Retention

Sales Representative

Dixons Electronics

May 2016 - Nov 2016 (6 months)

Advised customers on suitable product solutions and supported achievement of sales targets. Built positive customer relationships and provided product information and service support.

Sales Customer Service Product Knowledge

Sales Representative & Office Manager

Deck Distributors Ltd

May 2015 - Apr 2016 (11 months)

Managed customer accounts, sales operations, office administration, and client-related documentation. Coordinated office activities and supported sales operations to ensure smooth service delivery.

Account Management Sales Operations Office Administration Client Communication