Patricia Wangari
@patriciawangari
Customer-focused operations and front-office professional with strong sales and client-relations skills.
KenyaWhat I'm looking for
I am a customer-focused operations and front-office professional with experience across hospitality, financial services, and outsourced customer support. I have handled live chats, calls and emails for English-speaking markets, managed reservations and front-desk operations, and performed sales and loan-onboarding duties with a focus on empathy, problem-solving and clear communication.
My background includes internships and roles at hotels, a country club, a credit provider, retail sales, and a major contact-center employer, where I resolved customer complaints, followed up on accounts, and supported cross-department coordination. I adapt quickly, maintain professionalism under pressure, and consistently aim to strengthen customer relationships and operational efficiency.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert
Teleperformance Kenya (Majorel)
Sep 2024 - Present (1 year 6 months)
Handled live chats and calls, managed customer emails, resolved complaints and provided product and service information for English-speaking markets; role is ongoing.
Sales Associate
Solv Kenya
Nov 2022 - Aug 2023 (9 months)
Performed sales and marketing, onboarded clients, managed follow-ups on payments and maintained strong customer relations across the sales cycle for a 10-month period.
Junior Loan Officer
Platinum Credit
Apr 2022 - Oct 2022 (6 months)
Conducted client onboarding, sales and marketing activities, loan disbursements, and followed up with clients on loan repayments to support portfolio growth over a 7-month period.
Front Office Receptionist
Small World Country Club
Dec 2021 - Mar 2022 (3 months)
Managed front desk duties including incoming calls, guest welcome, reservations, meeting room bookings, appointments and inter-department liaison over a 4-month period.
Front Office Receptionist
Castle Royal Hotel Mombasa
Sep 2020 - Dec 2020 (3 months)
Handled front desk operations including guest greeting, switchboard management, bookings and reservations, and supported banqueting services during a 4-month attachment period.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Diploma, Public Relations
2018 - 2021
Completed a Diploma in Public Relations with coursework and practical training in communications and customer relations from 2018 to 2021.
St Angela Nguviu Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Grade: C
Completed secondary education and attained an overall mean grade of C in national examinations in 2017.
The Lighthouse Academy
Kenya Certificate of Primary Education, Primary Education
2008 - 2013
Grade: 373
Completed primary education and obtained a KCPE score of 373 in 2013.
St Emilio Primary School
Primary Education
2004 - 2008
Attended primary school from 2004 to 2008 prior to completing KCPE at The Lighthouse Academy.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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