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Ann Kelechi-Levi

@annkelechi-levi

Customer Support Representative at HugoTech Otaku who resolved customer inquiries and processed orders across chat and email.

Nigeria

Message

At HugoTech Otaku, I supported customers through chat and email, resolving inquiries, complaints, and account requests. I processed orders and account updates through Shopify, Stripe, and PayPal, and recorded customer interactions in Zendesk, Intercom, Klaus, and Kenchi.

As a Customer Support Analyst Trainee at HugoTech Otaku, I handled account, product, and billing inquiries while learning CRM workflows and escalation procedures. I also have experience as a Copywriter Executive, Lead Copywriter, and Video Editor/Social Events Manager at Brand Believers, working on client communications and event coordination.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

HugoTech Otaku

Jan 2021 - Dec 2022 (1 year 11 months)

Delivered prompt, accurate customer support via chat and email, resolving inquiries, complaints, and account requests. Processed orders and service requests through Shopify, Stripe, and PayPal, and managed customer interactions in CRM platforms.

Customer Support Zendesk Intercom Klaus Kenchi Shopify Stripe PayPal CRM Order Processing Account Management Escalation Management Conflict Resolution Multitasking Time Management Teamwork Microsoft Office

Customer Support Analyst Trainee

HugoTech Otaku

Sep 2020 - Dec 2020 (3 months)

Supported customers with account, product, and billing inquiries, service orders, and troubleshooting via email and chat. Met daily response and resolution targets while maintaining quality standards during an intensive training period.

Customer Support CRM Troubleshooting Email Support Live Chat Quality Standards Time Management

Copywriter Executive

Brand Believers

Jan 2019 - Dec 2020 (1 year 11 months)

Handled client communications, cross-team collaboration, and event coordination as part of brand strategy and communications.

Copywriting Client Communication Teamwork Event Coordination

Video Editor/Social Events Manager

Brand Believers

Jan 2019 - Dec 2020 (1 year 11 months)

Managed video editing and social events, coordinating with cross-functional teams.

Video Editing Event Management Social Media

Lead Copywriter

Brand Believers

Jan 2019 - Dec 2020 (1 year 11 months)

Led copywriting efforts and contributed to brand strategy and communications.

Copywriting Leadership Brand Strategy

Education

Degrees, certifications, and relevant coursework

Talstack

Certified Skills, Professional Skills

Completed certified skills in Execution Management, Data-Driven Decision Making, Effective Communication, Team Collaboration, and Remote Work Adaptability.