Open to opportunities

Ahmed Kareem

@ahmedkareem

Message

Motivated Customer Experience Specialist with a passion for support.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a motivated and tech-savvy Customer Experience Specialist with over three years of experience in customer service and platform operations. Currently, I work at Otaku Hugo Tech Limited, where I resolve technical issues for a customer-facing platform, ensuring seamless communication and driving customer satisfaction. My proficiency in CRM tools like HubSpot, Zendesk, and Intercom allows me to enhance customer engagement and streamline operations effectively.

In my previous role as a Lead Generation Specialist, I conducted targeted outreach to identify and qualify business prospects, nurturing relationships to build a strong sales pipeline. I employed data-driven marketing strategies to enhance lead acquisition efforts, resulting in a 20% increase in lead generation efficiency. My commitment to delivering tailored solutions has consistently driven customer retention and loyalty, fostering lasting relationships.

Experience

Work history, roles, and key accomplishments

Current

Platform Support Specialist

Current

Otaku Hugo Tech Limited

Oct 2022 - Present (2 years 7 months)

As a Platform Support Specialist, I resolved technical issues for a customer-facing platform, ensuring seamless operations. I collaborated with cross-functional teams to analyze data, identify areas for improvement, and provided user training to optimize platform usage, driving customer satisfaction.

Customer Service Technical Troubleshooting CRM Tools Data Analysis User Training Communication Problem Solving Customer Engagement

Lead Generation Specialist

Otaku Hugo Tech Limited

Feb 2023 - Jun 2023 (4 months)

In my role as a Lead Generation Specialist, I conducted targeted outreach to identify and qualify business prospects. I nurtured relationships with potential clients and employed data-driven marketing strategies to enhance lead acquisition efforts.

Lead Generation Outreach Data Analysis Communication Relationship Management Marketing Strategies CRM Tools

Sales Manager

T&T Bread Factory

Jan 2010 - Mar 2014 (4 years 2 months)

As a Sales Manager, I oversaw a sales team, achieving and exceeding revenue goals. I developed strategies to drive team performance and strengthened customer relationships through consistent communication and support.

Sales Management Revenue Team Leadership Customer Relationship Management Performance Strategy Communication Training

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Technology, Ecotourism and Wildlife Management

2012 - 2018

Grade: Second Class Upper Division

Studied Ecotourism and Wildlife Management, achieving a Second Class Upper Division. The program focused on sustainable practices in tourism and wildlife conservation, equipping students with the necessary skills to manage natural resources effectively.