At AladdinCommerce, I processed refund and compensation requests and resolved buyer complaints involving shipping delays, damaged items, incorrect orders, and tracking issues. I handled 15–25+ daily inquiries per platform across Shopee, Lazada, and TikTok Shop while maintaining SLA-compliant response times.
During high-volume campaign periods, I monitored response and resolution metrics and maintained a daily escalation tracker in Google Sheets. I also escalated complex cases and coordinated with logistics and merchant teams.
At Satu Persen Indonesian Life School, I delivered 1,600+ one-on-one online consultation sessions via Google Meet. I created session reports and personalized action plans, and followed up to support client progress and retention.
