Looking for a job

Adi Winata

@adiwinata1

Message

I lead Trust & Safety moderation teams, improving policy quality, performance, and operational consistency.

Indonesia

Message

What I'm looking for

I'm looking for opportunities in Trust & Safety or operations leadership where I can develop people, improve performance through data, strengthen quality, and drive practical process improvements.

At Transcosmos Indonesia, I lead Content Moderators reviewing user-generated content, enforcing platform policies, and translating quality and performance data into targeted improvement plans.

I've built my career from multi-channel travel customer support into Trust & Safety leadership, coaching teams, running calibration sessions, resolving complex cases, and partnering with Quality Assurance, SMEs, and Operations. I focus on building trust, creating clarity, and helping people improve through data-driven performance management and practical action plans.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator Team Lead

Current

Transcosmos Indonesia (Official)

Apr 2022 - Present (4 years 6 months)

- Led and managed a team of Content Moderators responsible for reviewing and enforcing platform policies across user-generated content.
- Oversaw daily team operations, ensuring moderation decisions were aligned with policy guidelines, quality standards, and operational requirements.
- Monitored key performance indicators, including Integrity Accuracy (IA), Average Handling Time (AHT), productivit

Lark Data Analysis Performance Analysis Root Cause Analysis Team Leadership Trust and Safety Policy Enforcement People Management Quality Management Operations Management Stakeholder Management Workforce Management Coaching and Mentoring Performance Improvement

Current

Content Moderator Team Lead

Current

Transcosmos Indonesia

Apr 2022 - Present (4 years 6 months)

Led and managed a team of Content Moderators, overseeing daily operations and ensuring policy compliance. Monitored KPIs, conducted coaching and calibration sessions, and analyzed data to drive performance improvements.

Lark Data Analysis Performance Analysis Team Leadership Trust and Safety Policy Enforcement People Management Quality Management Operations Management Stakeholder Management Workforce Management Coaching and Mentoring Performance Improvement

Customer Service Team Lead

PT MitraComm Ekasarana

Feb 2020 - Apr 2022 (2 years 2 months)

- Provided end-to-end customer support for travel-related inquiries and concerns across multiple channels, including inbound phone, email, two-way chat, outbound calls, and app reviews.
- Assisted customers with hotel and flight bookings, booking modifications, cancellations, refunds, payment issues, and other travel-related concerns.
- Delivered timely, accurate, and empathetic resolutions while