Looking for a job

Juana Lestari

@juanalestari

Message

I resolve high-volume e-commerce customer issues across orders, payments, returns, and delivery.

Indonesia

Message

What I'm looking for

I'm looking for a customer service or e-commerce support role where I can resolve complex order, payment, return, and delivery cases while collaborating across teams to deliver accurate, timely customer outcomes.

I've supported global customers at Nevaeh Jewellery, managing around 70 live chats and 70–100 emails daily across product, order, return, refund, replacement, delivery, and payment inquiries.

I independently investigate lost parcels, chargebacks, payment disputes, promotional adjustments, and custom-item orders, coordinating with warehouse, courier, finance, and management teams to deliver accurate resolutions.

Previously at Shopee Indonesia, I handled 80+ daily inquiries while maintaining a 95% CSAT score, resolving account, payment, delivery, and platform concerns through clear communication and technical troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nevaeh Jewellery

Jan 2021 - Aug 2026 (5 years 7 months)

Managed high-volume daily workload of approximately 70 live chats and 70-100 customer emails, delivering timely and accurate support to customers worldwide. Provided end-to-end support for product, order, return, refund, replacement, delivery, and payment-related inquiries across multiple international markets.