William Hockly
@williamhockly
Passionate business leader focused on developing and mentoring teams.
New ZealandWhat I'm looking for
I am a dedicated business leader with a strong passion for developing, encouraging, and leading people. My motivation stems from witnessing others transition from good to great, both in business and personal life. I strive to make a positive difference in the world, leveraging the influence of businesses to inspire my teammates, clients, and the wider community to reach their full potential.
Currently, I serve as the APAC Regional Customer Success Manager at A2X Limited, where I lead a remote team across four countries. My role involves coaching and mentoring our customer success team, conducting product onboarding sessions, and addressing support-related matters. My previous experiences, including managing global inventory and running e-commerce businesses, have equipped me with a diverse skill set that I apply to drive success and customer satisfaction.
Throughout my career, I have consistently demonstrated strong leadership, problem-solving, and communication skills. I believe in empowering my team to achieve common goals and thrive in a collaborative environment. I am eager to continue making a meaningful impact in my future endeavors.
Experience
Work history, roles, and key accomplishments
APAC Regional Customer Success Manager
A2X Limited
May 2023 - Present (2 years 2 months)
Leading a remote team across four countries, focusing on coaching and mentoring the customer success team, conducting product onboarding sessions, and managing support-related issues. A2X is a market leader in ecommerce accounting with high customer satisfaction ratings.
Global Inventory Manager
Rack Studs Limited
Jun 2024 - Present (1 year 1 month)
Managing inventory processes for an ecommerce store, including ordering raw materials, shipping to 3PLs, and maintaining stock levels for Amazon FBA warehouses. Experienced with Unleashed Inventory Management Systems and Amazon Seller Central.
E-Commerce Store Manager
Fun Inflatables LTD & MyProject LTD
Jun 2022 - Present (3 years 1 month)
Running two online businesses focused on inflatable costumes and car parts, gaining experience in importing, supplier liaison, inventory management, and maximizing sales while ensuring customer satisfaction.
Customer Service
Mainfreight Transport
Dec 2018 - Dec 2021 (3 years)
Responsible for customer service tasks including stocktake, tracking reports, and handling inquiries. Recognized for excellent service and building strong customer relationships.
Operations / Client Success
Borderless360
Nov 2021 - Mar 2023 (1 year 4 months)
Managing multiple client accounts across Asia Pacific and overseeing New Zealand operations, including client meetings, data analysis, and reporting. Experience with key e-commerce accounts.
Retail Food Supervisor
Spark Arena – QPAM LTD.
Nov 2017 - Nov 2018 (1 year)
Supervised food preparation and delivery in a fast-paced environment, managing multiple teams and improving sales and training programs while ensuring compliance with health and safety standards.
Education
Degrees, certifications, and relevant coursework
William hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
Job categories
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