Open to opportunities

Joemarie Dulay

@joemariedulay

Message

Dedicated customer support specialist with over 10 years of experience.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and results-driven customer support specialist with over 10 years of professional experience across various industries, including Travel, Telecommunications, and Healthcare. My expertise lies in effectively handling customer inquiries through multiple channels such as phone, email, and live chat, ensuring a seamless experience for clients.

In my recent role as a Patient Support Specialist at Deel Philippines, I collaborated with healthcare professionals to support patients through various conditions. My previous experiences have equipped me with strong communication and interpersonal skills, allowing me to excel in fast-paced environments while maintaining a focus on customer satisfaction.

I am passionate about building relationships and enhancing customer experiences, which I demonstrated as a Customer Experience Specialist at 24/7.ai, where I assisted customers with service upgrades and account modifications. I am eager to bring my skills and dedication to a new opportunity where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Patient Support Specialist

Deel Philippines

Oct 2024 - May 2025 (7 months)

Supported patients through a range of conditions primarily via email. Collaborated remotely and liaised with doctors, pharmacies, and delivery partners to ensure comprehensive patient care.

Patient Support Email Communication Remote Collaboration

Engineer Chat Customer Support

Movate Philippines Inc

Apr 2022 - Aug 2024 (2 years 4 months)

Responded to customer inquiries via Live Chat regarding telecom services including internet and landline. Provided accurate information about services, billing, promotions, and basic technical support.

Live Chat Support Telecommunications Customer Service Technical Support Billing

Customer Experience Specialist

24/7.ai Philippines

Jul 2019 - Apr 2022 (2 years 9 months)

Assisted customers via Live Chat with service upgrades (mobile/internet), renewals, and account modifications. Ensured a smooth and seamless customer experience.

Customer Experience Live Chat Service Upgrades Account Management Customer Retention

UK Verifications Specialist

Sterling Check

Mar 2018 - Jun 2019 (1 year 3 months)

Conducted background checks for applicants of UK clients. Verified the accuracy of applicant-provided documents to ensure compliance.

Background Checks Compliance

Travel Consultant

Sutherland Global Services

Apr 2015 - Jan 2018 (2 years 9 months)

Provided support to property owners, property managers, and travelers. Assisted users of the VRBO/HomeAway platform for booking vacation rentals.

Customer Support Property Management Vacation Rentals VRBO

Teacher

Mary Lourdes Academy of Taguig Inc

Jun 2014 - Mar 2015 (9 months)

Responsible for teaching English, Filipino, and TLE to students at various levels. Developed and implemented engaging lesson plans to facilitate student learning.

Teaching Curriculum Development English Language Classroom Management

Education

Degrees, certifications, and relevant coursework

Taguig City University

Bachelor of Secondary Education, English

Activities and societies: Licensed Professional Teacher (2014 Board Passer)

Studied the principles of secondary education with a specialization in English. Focused on pedagogical methods, curriculum development, and language instruction techniques.