Joemarie DulayJD
Open to opportunities

Joemarie Dulay

@joemariedulay

Dedicated customer support specialist with over 10 years of experience.

Philippines
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and results-driven customer support specialist with over 10 years of professional experience across various industries, including Travel, Telecommunications, and Healthcare. My expertise lies in effectively handling customer inquiries through multiple channels such as phone, email, and live chat, ensuring a seamless experience for clients.

In my recent role as a Patient Support Specialist at Deel Philippines, I collaborated with healthcare professionals to support patients through various conditions. My previous experiences have equipped me with strong communication and interpersonal skills, allowing me to excel in fast-paced environments while maintaining a focus on customer satisfaction.

I am passionate about building relationships and enhancing customer experiences, which I demonstrated as a Customer Experience Specialist at 24/7.ai, where I assisted customers with service upgrades and account modifications. I am eager to bring my skills and dedication to a new opportunity where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

DP

Patient Support Specialist

Deel Philippines

Oct 2024 - May 2025 (7 months)

Supported patients through a range of conditions primarily via email. Collaborated remotely and liaised with doctors, pharmacies, and delivery partners to ensure comprehensive patient care.

SC

UK Verifications Specialist

Sterling Check

Mar 2018 - Jun 2019 (1 year 3 months)

Conducted background checks for applicants of UK clients. Verified the accuracy of applicant-provided documents to ensure compliance.

SS

Travel Consultant

Sutherland Global Services

Apr 2015 - Jan 2018 (2 years 9 months)

Provided support to property owners, property managers, and travelers. Assisted users of the VRBO/HomeAway platform for booking vacation rentals.

Education

Degrees, certifications, and relevant coursework

TU

Taguig City University

Bachelor of Secondary Education, English

Activities and societies: Licensed Professional Teacher (2014 Board Passer)

Studied the principles of secondary education with a specialization in English. Focused on pedagogical methods, curriculum development, and language instruction techniques.

Tech stack

Software and tools used professionally

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Joemarie Dulay - Patient Support Specialist - Deel Philippines | Himalayas