Joemarie Dulay
@joemariedulay
Dedicated customer support specialist with over 10 years of experience.
What I'm looking for
I am a dedicated and results-driven customer support specialist with over 10 years of professional experience across various industries, including Travel, Telecommunications, and Healthcare. My expertise lies in effectively handling customer inquiries through multiple channels such as phone, email, and live chat, ensuring a seamless experience for clients.
In my recent role as a Patient Support Specialist at Deel Philippines, I collaborated with healthcare professionals to support patients through various conditions. My previous experiences have equipped me with strong communication and interpersonal skills, allowing me to excel in fast-paced environments while maintaining a focus on customer satisfaction.
I am passionate about building relationships and enhancing customer experiences, which I demonstrated as a Customer Experience Specialist at 24/7.ai, where I assisted customers with service upgrades and account modifications. I am eager to bring my skills and dedication to a new opportunity where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Patient Support Specialist
Deel Philippines
Oct 2024 - May 2025 (7 months)
Supported patients through a range of conditions primarily via email. Collaborated remotely and liaised with doctors, pharmacies, and delivery partners to ensure comprehensive patient care.
Engineer Chat Customer Support
Movate Philippines Inc
Apr 2022 - Aug 2024 (2 years 4 months)
Responded to customer inquiries via Live Chat regarding telecom services including internet and landline. Provided accurate information about services, billing, promotions, and basic technical support.
Customer Experience Specialist
24/7.ai Philippines
Jul 2019 - Apr 2022 (2 years 9 months)
Assisted customers via Live Chat with service upgrades (mobile/internet), renewals, and account modifications. Ensured a smooth and seamless customer experience.
UK Verifications Specialist
Sterling Check
Mar 2018 - Jun 2019 (1 year 3 months)
Conducted background checks for applicants of UK clients. Verified the accuracy of applicant-provided documents to ensure compliance.
Travel Consultant
Sutherland Global Services
Apr 2015 - Jan 2018 (2 years 9 months)
Provided support to property owners, property managers, and travelers. Assisted users of the VRBO/HomeAway platform for booking vacation rentals.
Teacher
Mary Lourdes Academy of Taguig Inc
Jun 2014 - Mar 2015 (9 months)
Responsible for teaching English, Filipino, and TLE to students at various levels. Developed and implemented engaging lesson plans to facilitate student learning.
Education
Degrees, certifications, and relevant coursework
Taguig City University
Bachelor of Secondary Education, English
Activities and societies: Licensed Professional Teacher (2014 Board Passer)
Studied the principles of secondary education with a specialization in English. Focused on pedagogical methods, curriculum development, and language instruction techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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