Anne Wambeo
@annewambeo1
Customer service intern at Airtel Kenya handling customer inquiries and supporting product sales.
KenyaWhat I'm looking for
At Airtel Kenya, I handle customer inquiries, help resolve basic issues, and educate customers about Airtel products and services. I also support upselling and cross-selling while helping ensure customer requests are handled accurately and on time.
At Apollo Agriculture, I contacted potential and existing customers about products, answered their questions, and worked to close sales. I recorded customer details in the Customer Relationship Management system and converted text and audio recordings from English to Kiswahili.
At Walyman General Supplies, I assisted the senior manager with daily activities and handled orders and invoices. I also supported accounts, bookkeeping, and the preparation of reports and proposals.
At Kencall Epz Limited, I answered customer questions, maintained customer account records, and troubleshot complaints. I also suggested products and services and generated sales leads.
Experience
Work history, roles, and key accomplishments
Customer Service Intern
Airtel Kenya
May 2026 - Present (6 months)
Handling customer inquiries and resolving basic issues while upselling and cross-selling Airtel products and services. Educating customers on products and ensuring positive customer experiences.
Contacted potential and existing customers to inform them about products, understood customer requirements, and closed sales. Maintained customer details in CRM and converted text and audio recordings from English to Kiswahili.
Administrator
Walyman General Supplies
Jan 2016 - Dec 2019 (3 years 11 months)
Assisted senior manager with daily activities, managed orders and invoices, checked cash flows, and maintained accounts. Compiled data, managed phone calls and correspondence, and supported budgeting and bookkeeping.
Customer Service Representative
Kencall Epz Limited
Jan 2012 - Dec 2013 (1 year 11 months)
Attracted potential customers by answering product and service questions, opened customer accounts, and maintained records. Troubleshot complaints, generated sales leads, and followed call center scripts.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Arts, English, Sociology, Business Studies
2004 - 2010
Pursued a Bachelor of Arts degree with a focus on English, Sociology, and Business Studies.
Buruburu Girls High School
Kenya Certificate of Secondary Education, General Secondary Education
1997 - 2000
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).
Utawala Primary School
Kenya Certificate of Primary Education, General Primary Education
1992 - 1996
Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE).
Intraglobal Training Institute
Certificate in Computer Applications, Computer Applications
Completed computer applications training covering Word, Excel, PowerPoint, and Access.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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