LEVIN OIRERE
@levinoirere1
Operations Customer Expert at Teleperformance Kenya handling customer support across phone, email, and chat, with experience in ICT support.
KenyaWhat I'm looking for
At Teleperformance Kenya, I handle customer inquiries by phone, email, and chat, working toward first-contact resolution and following service level agreements.
I troubleshoot customer issues, maintain account records in CRM systems, and escalate complex cases to specialized support teams when needed.
At Airtel Kenya, I assisted customers with SIM troubleshooting, Airtel Money, airtime, and data bundles. I also presented service plans, contributing to sales goals that exceeded targets by 15% and increased new product uptake by 20%.
At Sheepcare Community Centre, I managed hardware, software, and network infrastructure. I developed a cybersecurity framework that reduced security incidents by 25%, and supported system upgrades and procurement projects.
Experience
Work history, roles, and key accomplishments
Delivered exceptional customer support via phone, email, and chat, resolving issues efficiently and maintaining high performance metrics. Managed customer accounts and escalated complex cases appropriately.
Customer Service/Sales Executive Intern
Airtel Kenya
Apr 2025 - Oct 2025 (6 months)
Assisted walk-in customers with Airtel services, proactively upsold plans exceeding sales goals by 15%, and improved customer retention through effective follow-up and communication.
ICT Helpdesk Support
Sheepcare Community Centre
Jan 2023 - Mar 2025 (2 years 2 months)
Oversaw installation and maintenance of hardware and software, managed network infrastructure, and developed a cybersecurity framework that reduced security incidents by 25%.
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma, Computer Science
2019 - 2022
Pursued a Diploma in Computer Science, covering foundational topics in computing and software development.
Nyabigena Boys High School
Kenya Certificate of Secondary Education, General Studies
2015 - 2018
Completed the Kenya Certificate of Secondary Education, providing a strong secondary education foundation.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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