Open to opportunities

Annesia Anderson

@annesiaanderson

Message

Dedicated customer service professional with cruise line industry experience.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow, learn about different cultures, and contribute to a team-oriented environment.

My name is Annesia Anderson, and I have nearly six years of experience in customer service within the cruise line industry. I have honed my skills in communication, active listening, and multitasking, which have been essential in providing exceptional service to customers. My journey began with Conduent Jamaica, where I worked on the Royal Caribbean account, gaining valuable experience in sales and reservations.

Currently, I am engaged in a home-based customer service role with Princess Cruises, where I assist with dining reservations and cruise bookings. This position allows me to combine my passion for travel with my commitment to customer satisfaction. I am eager to continue my professional growth and embrace opportunities that align with my career aspirations while contributing positively to the company I work with.

Experience

Work history, roles, and key accomplishments

Current

Home-Based Customer Service

Current

Princess Cruises

Jan 2024 - Present (1 year 6 months)

Currently working as a home-based customer service representative, handling reservations for dining and cruises. Enjoy making excursion ticket requests and managing event celebrations. This role is contract-based.

Customer Service Reserving Event Management Communication Remote Work Problem Solving Time Management

Customer Service Representative

Conduent Jamaica

Jan 2019 - Jan 2024 (5 years)

Gained extensive experience in sales, including selling merchandise for pre-board and onboard ship. Managed reservations and provided travel checklists for both local and international clients. Promoted to Team Lead after two years.

Sales Customer Service Reserving Team Leadership Communication Problem Solving Microsoft Office Active Listening

Education

Degrees, certifications, and relevant coursework

Edwin Allen High School

High School Graduate, General Studies

Completed high school education at Edwin Allen High School, focusing on a diverse curriculum including Mathematics, English Language, Social Studies, History, Biology, and Business Literature. Achieved an advanced level in English Language.