Open to opportunities

Annepatra Wangui

@annepatrawangui

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Remote sales and customer success professional driving retention and growth.

Kenya

Message

What I'm looking for

I am looking for a remote role in SDR, customer success, or live chat sales where I can use my CRM, copywriting, and relationship-building skills to drive retention, revenue growth, and measurable customer satisfaction.

I am a results-driven sales and customer success professional with over eight years of experience building rapport, resolving client challenges, and driving customer satisfaction across global and remote environments.

I have a proven track record managing high-volume client interactions, retaining accounts, and identifying upsell opportunities while maintaining professionalism and empathy under pressure.

My experience spans CRM tools like Zoho and HubSpot, email and live chat outreach, customer onboarding, and content-driven outreach; I combine strong communication in English and Swahili with disciplined delivery on performance targets.

I am certified in copywriting and digital marketing, comfortable working independently across time zones, and eager to contribute to remote SDR, customer success, or live chat sales teams focused on retention and measurable growth.

Experience

Work history, roles, and key accomplishments

Digital Content Specialist

SMY Solutions

Sep 2025 - Dec 2025 (3 months)

Created and optimized digital content to drive online engagement and conversions, using data and performance analytics to refine content strategy.

Content Creation Copywriting Conversion Optimization Analytics Performance Tracking A B Testing

AI Trainer / Data Annotation Specialist

Sama

Nov 2016 - Jun 2025 (8 years 7 months)

Managed large-scale client deliverables with strict quality and compliance standards, collaborating with cross-functional teams and maintaining consistent performance targets over 8+ years.

Data Annotation Quality Assurance Compliance Stakeholder Management Cross Functional Collaboration Performance Tracking Attention To Detail

AI Trainer / Translator

RWS

Nov 2022 - Feb 2023 (3 months)

Delivered high-accuracy language projects under strict deadlines for global clients, demonstrating strong written communication and adherence to client requirements.

Translation Transcription Language Quality Assurance Written Communication Remote Collaboration Accuracy

Freelance Customer Support

Multiple Clients

Nov 2021 - Jan 2023 (1 year 2 months)

Managed client relationships and customer inquiries across email, chat, and phone for multiple international clients, adapting quickly to varied tools and workflows to support retention.

Remote Support Client Management CRM Adaptation Time Management Problem Solving Customer Retention Cross Cultural Communication

Customer Support Agent

Jumia Kenya

Jan 2016 - Dec 2018 (2 years 11 months)

Handled high-volume inbound inquiries via email, live chat, and phone, resolving issues and re-engaging customers to complete purchases while identifying upsell and cross-sell opportunities that increased order value.

Live Chat Phone Support Email Support Upselling Customer Satisfaction Objection Handling Multilingual Support