Open to opportunities

Victor Mawira

@victormawira

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Customer Support & Content Moderation Pro | Fast, Empathetic, and Detail-Oriented

Kenya

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth.

Emotionally intelligent, resilient, and highly adaptable Customer Support & Content Trust Specialist with over 3 years of experience supporting international users across diverse digital platforms—including ride-hailing, SaaS, content moderation, and financial services. Proven track record in handling high-volume customer inquiries, navigating emotionally sensitive scenarios, and promoting platform loyalty in dynamic, remote-first environments. Recognized for fast learning, high-accuracy service delivery, and the ability to maintain exceptional service quality across cultures and technologies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Majorel (Teleperformance)Kenya

Oct 2021 - Jan 2023 (1 year 3 months)

Experienced Customer Support & Content Moderator | Skilled in handling queries, reviews & escalations

Customer Service Technical Support CRM Management Problem Solving Communication Skills Multitasking Order Processing

Sales Representative

Kenya Commercial Bank

Nov 2020 - Sep 2021 (10 months)

Sales Representative responsible for creating awareness of a new transaction platform and generating leads. Engaged in educating clients about product benefits, negotiating prices, and maintaining customer relationships. Collaborated with sales and marketing teams to align service efforts with business goals.

Sales Customer Engagement Lead Generation Negotiation Relationship Management Reporting Customer Retention Team Collaboration Training Market Analysis

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts, Theatre Arts and Film Technology

2012 - 2016

Studied communication, filmography broadly, writing and journalism. Projects done include making a feature film for the Kalasha Film Festivals and creating and directing Kenya National Drama Festivals Projects.