Open to opportunities

Anne Ng'ang'a

@annenganga1

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Experienced Business Development Manager with a focus on customer satisfaction.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am Anne Wanjiru Ng’ang’a, a seasoned professional with over twenty years of experience in the ICT service industry. My journey has been marked by a commitment to personal and professional growth, which has allowed me to develop a wealth of knowledge and skills in business development and sales management. I take pride in my ability to build and maintain strong customer relationships, ensuring that their needs are met while driving financial growth for my organization.

In my current role as a Business Development Manager at Aoracom Systems, I have successfully developed growth strategies that prioritize both financial gain and customer satisfaction. I lead a sales team, focusing on achieving targets and fostering a collaborative environment. My previous experiences, including roles at Telkom Kenya and Kenyaweb Ltd, have equipped me with the expertise to identify emerging markets, manage key accounts, and implement effective sales strategies. I am dedicated to delivering exceptional quality work that benefits both my company and my clients, creating a synergistic relationship that drives success.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Aoracom Systems

Jan 2018 - Present (7 years 5 months)

Developed and executed growth strategies focused on financial gain and customer satisfaction. Built and promoted strong, long-lasting customer relationships by understanding their needs and partnering with them.

Business Development Sales Strategy Customer Relationship Management Team Management Market Analysis

Key Account Manager

Telkom Kenya

Dec 2016 - Nov 2017 (11 months)

Achieved sales targets through new business acquisition and growth of the assigned customer portfolio. Developed individual sales strategy plans, led sales pitches, and negotiated contractual agreements.

Key Account Management Sales Forecasting Contract Negotiation

Team Leader - Account Management

Kenyaweb Ltd

Nov 2007 - Nov 2016 (9 years)

Allocated and supervised team workload to optimize service provision and monitored changing service needs. Responded to client issues and ensured proper record-keeping and adherence to established procedures.

Account Management Team Leadership Client Communication Lead Generation

Corporate Account Manager

Kenyaweb.com Ltd

Jun 2005 - Oct 2007 (2 years 4 months)

Developed and maintained one-on-one relationships with customers, providing personalized customer service. Identified new business opportunities and consistently responded to customer needs.

Customer Service Business Development Contract Drafting Client Relationship Management

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelor of Business Administration, Business Administration

Completed a comprehensive program in Business Administration, gaining foundational knowledge in management, marketing, and finance. Developed skills essential for effective business operations and strategic decision-making.

Alison Institute

Diploma in Customer Service, Customer Service

Obtained a diploma in Customer Service, specializing in effective communication, conflict resolution, and customer relationship management. Developed skills to enhance customer satisfaction and loyalty.

Kenya Institute of Management

Diploma in Business Management, Business Management

Acquired a diploma in Business Management, focusing on core business principles and practices. Enhanced understanding of organizational behavior, human resources, and operational management.