Anne Bailey
@annebailey
I am a passionate customer support specialist with extensive service and operations experience.
United StatesWhat I'm looking for
I am an aspiring customer support specialist with 5+ years in customer service and substantial business operations experience, currently pursuing an associate’s degree in applied sciences with a focus on Cyber Security. I excel at time-sensitive tasks, documentation, behavior management, and improving client experiences across in-person and remote settings.
As President of a small investment property business since 2010 and through roles from Direct Support Professional to manufacturing operator, I deliver dependable problem-solving, quality control, and team collaboration using tools like Zendesk, Excel, and SQL. I am eager to join a company where I can minimize wait times, support clients' independence, and grow into a long-term, essential team member.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
Hometown Waiver Solutions
Nov 2024 - Present (9 months)
Provide daily living assistance and behavior management for clients, maintain documentation and support community integration to improve client independence.
President
RAB Investment Properties, Inc.
Aug 2010 - Present (15 years)
Run and manage day-to-day operations of the investment company, overseeing financial and business management activities to sustain operations since 2010.
Masonite Feeder
Masonite
Jul 2022 - Oct 2024 (2 years 3 months)
Fed and replenished production parts, maintained daily downtime logs, and labeled components to support continuous assembly line operations.
Molder / Processor / Quality
Nisco
Sep 2019 - Jul 2022 (2 years 10 months)
Operated molding machines, inspected first pieces and production parts, and performed cleaning and troubleshooting to maintain product quality and throughput.
Cap Team Associate
Walmart
Feb 2014 - Apr 2016 (2 years 2 months)
Picked and scanned orders, restocked shelves, assisted unloading trucks, and supported customer service to maintain efficient back-room and sales floor operations.
Customer Service Rep
Sykes
Jan 2017 - Present (8 years 7 months)
Handled inbound customer inquiries and troubleshooting, escalated complex issues, and met team service targets in a remote support role.
Education
Degrees, certifications, and relevant coursework
Goodwill High School
High School Diploma, General Education
High School Diploma from Goodwill High School in Victorville, CA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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