Ralston Brickerson Jr
@ralstonbrickersonjr
Highly motivated professional focused on quality service and teamwork.
United StatesWhat I'm looking for
I am a highly motivated professional with a Bachelor of Business Administration from the University of Michigan - Dearborn. My career has been dedicated to enhancing business processes and providing exceptional customer service. I have extensive experience in various roles, including as a Direct Service Specialist at Wayne Metropolitan Community Action Agency, where I effectively managed client interactions and ensured compliance with program requirements.
Throughout my career, I have demonstrated a commitment to teamwork and continuous improvement. My role as a Maintenance Clerk at Brick’s Diversified Services involved supervising personnel and performing maintenance tasks, showcasing my ability to lead and manage diverse responsibilities. I am passionate about delivering quality service and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Maintenance Clerk
Brick's Diversified Services
May 2010 - Present (15 years 1 month)
Managed accounts receivable by making calls to collect on outstanding invoices and supervised janitorial personnel. Performed overall maintenance work, including painting, carpet removal, tiling, and waxing.
Direct Service Specialist - Hybrid
Wayne Metropolitan Community Action Agency
Jul 2020 - Dec 2022 (2 years 5 months)
Interviewed clients and processed applications to determine eligibility for assistance programs, ensuring accurate documentation and compliance. Maintained detailed client files, responded to inquiries, and provided technical assistance to peers.
Assembly, Frame, and Finish
Inalfa Roof Systems
Feb 2011 - May 2011 (3 months)
Assembled sunroof framework pieces and performed final adjustments to products, ensuring quality control at the end of the production line. Alerted other workers of any missing raw materials needed to maintain workflow.
Porter
Roush / Reliance One
Oct 2010 - Mar 2011 (5 months)
Conducted extensive vehicle testing to assess 36,000-mile warranty functionality and quality assurance. Documented non-functional components, offered performance enhancement recommendations, and contributed to continuous improvement initiatives.
Financial Analyst Co-op, Controller Department for Fossil Generation
DTE Energy
May 2007 - Jan 2009 (1 year 8 months)
Assisted financial controllers with internal order validation for month-end closing and maintained small capital projects. Developed standard work instructions and spreadsheets to standardize processes across the company, while also training and supervising incoming students.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Michigan - Dearborn
Bachelor of Business Administration, Business Administration
Studied business administration at the University of Michigan - Dearborn. Gained knowledge and skills in various business processes.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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