Anna User
@annauser36
I manage hotel reservations and guest experiences across front office operations.
NetherlandsWhat I'm looking for
I'm currently supporting reservation operations at The Alfred Hotel in Amsterdam, managing bookings, cancellations, guest profiles, room availability, chargebacks, and pre-arrival arrangements in Mews PMS.
I've built 11 years of customer-facing experience across hotels, guest relations, spa reception, luxury retail, and S7 Airlines, where I combined calm problem-solving with attentive service and safety-focused passenger support.
Experience
Work history, roles, and key accomplishments
Front Office / Reservation Coordinator
The Alfred Hotel
Dec 2023 - Aug 2026 (2 years 8 months)
Managed daily reservation operations using Mews PMS, ensuring accurate bookings, cancellations, and guest information. Provided front office support, handled guest complaints, and processed individual and group reservations.
Education
Degrees, certifications, and relevant coursework
Bachelor in Tourism
Bachelor's Degree, Tourism
2009 - 2012
Completed a Bachelor's degree in Tourism, gaining foundational knowledge in travel and hospitality management.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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