Anna User
@annauser10
I am a Senior ServiceNow developer delivering integrations, automation, and platform optimization.
United StatesWhat I'm looking for
I am a results-driven Senior ServiceNow developer with eight years of experience designing, developing, and optimizing ServiceNow solutions. I specialize in ITSM and ITIL best practices, custom application development, scripting, integrations, and process automation to improve IT service delivery.
I have led platform upgrades, patch management, performance tuning, and translated business requirements into technical solutions, implementing Agile development practices and executing customer integrations using REST and SOAP APIs. My work includes building complex workflows, business rules, UI forms, and automation scripts to enhance platform functionality and user experience.
My certifications and hands-on experience underpin a collaborative approach: I partner with cross-functional stakeholders to deliver high-quality, measurable outcomes and enjoy mentoring teams and driving continuous improvement across ITSM processes.
Experience
Work history, roles, and key accomplishments
JavaScriptMN Meetup Treasurer
JavaScriptMN
Oct 2016 - Dec 2023 (7 years 2 months)
Assisted in recruiting diverse Meetup presenters and curated communications on the Meetup site to improve event programming and community engagement.
Peace Corps Volunteer Leader
Peace Corps
May 2012 - May 2013 (1 year)
Led and coordinated volunteer activities, reviewed and edited grant proposals, and authored a weekly electronic newsletter distributed to volunteers and staff across Costa Rica.
Peace Corps Volunteer
Peace Corps
Mar 2010 - May 2013 (3 years 2 months)
Supported and coordinated rural community development programs across Costa Rica, securing grant funding and implementing community projects that improved local services and infrastructure.
Rural Community Development Specialist
Peace Corps
May 2010 - May 2012 (2 years)
Organized community recycling and trash collection initiatives, led an eco-certification campaign for Rio Celeste, and secured funding to develop and manage a biogas digester project for schools and households.
Education
Degrees, certifications, and relevant coursework
PAPrime Digital Academy
Certificate in Full Stack Software Engineering, Full Stack Software Engineering
Activities and societies: Participated in Toastmasters, group projects, and nonviolent communication training.
Completed an 18-week accelerated Full Stack Software Engineering certification focused on JavaScript and full stack development.
STSchool for International Training
Master of Arts, Sustainable Development
Master of Arts in Sustainable Development with concentrations in Community Development and Social Action.
ACAugsburg College
Bachelor of Arts, International Relations
Bachelor of Arts in International Relations with minors in Peace and Global Studies and Spanish.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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