Anna Taylor

Reviewed employee timecards using UKG and MyTime and supported new hire onboarding. Tracked employee training completion, assisted guests on the floor, and trained new hires for fulfillment.

Provided employees with leave of absence process information and tracked leave cases using Excel, Workday, and JJ Keller. Stayed current on relevant laws and company policies while coordinating with multiple departments for daily business needs.

Investigated and resolved escalated customer complaints by reviewing terms, accounts, and contracts. Documented risks and process issues clearly and coordinated with other departments to resolve time-sensitive matters.

Created group reservations and managed monthly statements, billing, and payment collection. Greeted guests at check-in, handled questions, and coordinated with other departments to meet guest needs.

Provided prompt, friendly service and led guest service operations as part of a team supervising 24 check lanes, 8 self-checkouts, and attendant coverage. Trained new employees and managed merchandising by setting displays and overseeing incoming freight to keep shelves fully stocked.

Planned events using the Banquet Event Order and led weekly staff meetings to stay current on orders. Recruited and onboarded new employees, created weekly schedules, and processed payroll using ADP Timesaver.

Managed up to twenty employees and oversaw event set up, service, and tear down. Created detailed event timelines to support efficient execution.

Served guests restaurant style and managed carry out operations while supervising up to five employees per shift. Trained and managed a staff of up to seventeen employees, handled continuous inventory control with Microsoft Excel, and reviewed/submitted timecards with ADP.

Currently working toward a Certified Employee Benefits Specialist Certificate.

Completed a Human Resource Certificate at Des Moines Area Community College.

Earned a BA in Hospitality Management from Iowa State University.