Stephanie Wright

Greeted and checked in emergency room clients and escorted pets to exam rooms while managing medical records and correspondence using EzyVet/SmartFlow. Answered and transferred calls and processed payments for services in a high-stress environment.

Managed apartment community operations including resident service, leasing activities, and maintenance coordination through timely vendor follow-up and quality checks. Handled legal administrative tasks related to leases and evictions using AppFolio, while maintaining accurate resident and financial records.

Completed full onboarding and hiring workflows in ADP, led weekly new-hire orientation, and maintained associate HR files and paperwork. Administered benefits, supported open enrollment programs, managed the full recruitment cycle, and handled employee relations including performance evaluations, disciplinary guidance, and exit interviews.

Ran weekly payroll in Paycom and managed timecard review by resolving payroll hour issues and submitting weekly reports to the HR manager. Supported recruitment events and screening logistics, prepared onboarding materials, administered benefits enrollment and changes, and processed unemployment claims while maintaining compliance with HR policies.

Provided front-desk reception and telephone screening, directing visitors and inquiries to the appropriate personnel or locations. Performed HR-related clerical support including work permit and background record processing, emergency-contact and schedule maintenance, and data entry in spreadsheets.

Handled appointment scheduling and surgery registration while verifying insurance coverage, prior authorizations, and processing financial solutions including payments and payment plans. Averaged about 120 calls per day, processed release of information in line with HIPAA policy, and worked across 19 systems (IDX, SMS, DXI, etc.).

Earned an associate degree in Criminal Justice from the University of Miami from 2010 to 2013.