Kate User

I’m a Leave Associate with extensive experience in the Customer Service industry, specializing in quality, speed, and process optimization. I’m personable and dedicated, and I build strong client rapport with an upbeat, positive attitude.

In my Leave of Absence Specialist role, I collaborated with team members to identify and accomplish company objectives and/or policies. I also developed and incorporated community-based programs to meet customer needs and monitored each program’s effectiveness, while delivering a high level of service and support that helped create future business opportunities.

Earlier, I trained and supervised staff as a Day Manager by enhancing operations and boosting efficiency through employee training, coaching, and creating work schedules and assignments. I also supported operations and compliance requirements for cleanliness and followed standards, and I gained additional customer-facing operational experience as a Night Merchandiser through resetting merchandise and stocking pallets during each shift.