Open to opportunities

Anna Marie Tudela

@annamarietudela

Customer Service Representative specializing in technical support and administrative coordination for business owners and clients.

Philippines

Message

What I'm looking for

I’m looking for a customer-facing role where I can combine technical support with organized admin work—helping clients quickly, solving problems, and supporting business goals through clear communication and reliable email/calendar management.

I’m a detail-oriented customer service professional with experience across Technical/Customer Support, Customer Support and Admin, and customer-facing roles like Engagement Specialist/CSR and Customer Service Representative. I help clients and business owners stay on track by assisting with website/web page support, managing emails and files, and solving problems in a timely manner.

Across my roles, I’ve supported practical, goal-oriented results—whether through coaching and skill development in a call center situation, or by organizing calendars, documents, and day-to-day operations. I bring strong communication skills, costumer handling, and organized operations using tools like MS Office, Google Workspace, Canva, and Zoom.

Experience

Work history, roles, and key accomplishments

Engagement Specialist/CSR

TDCX PHil

Jan 2022 - Jan 2023 (1 year)

Supported customers using communication skills and customer handling to resolve problems. Managed email and scheduling tasks including calendar scheduling.

Communication Skills Problem Solving Email Management Scheduling

Customer Service Representative

Startek Phils. Inc.

Jan 2016 - Jan 2018 (2 years)

Assisted clients in a timely manner by resolving customer issues through problem-solving and support.

Customer Service client support Problem Solving

Trainer/Instructor

Philippine Call Center Institute

Jan 2012 - Jan 2013 (1 year)

Coached and developed trainees by teaching methods, concepts, and technical skills in a call center training situation. Focused on practical, goal-oriented results for skill building.

Training Coaching Skills Training Call Center Training

Virtual SPI Global Solutions Assistant

Virtual SPI Global Solutions

Jan 2010 - Jan 2011 (1 year)

Provided technical and customer support assistance for business owners, including helping manage website/web page services and publishing social media posts. Handled customer support and admin tasks such as managing calendars, emails, and files.