Gina Riño
@ginarino
engagement and culture champion, supporting the users first
What I'm looking for
I am a dynamic and results-driven leader with over 15 years of experience in managing high-performing teams and driving operational excellence. My journey began at the University of the Philippines, where I earned my Bachelor of Arts in Communication. Since then, I have dedicated my career to fostering a culture of engagement and collaboration within organizations.
Throughout my career, I have developed and implemented strategic initiatives that enhance employee satisfaction and boost productivity. I have a proven track record of leading cross-functional teams and implementing process improvements that champion employee engagement programs, ultimately driving performance and retention. My strong communication skills and emotional intelligence allow me to inspire and motivate teams to exceed expectations.
In my recent role as an Engagement Champion, I successfully managed budgets while ensuring cost-effective operations and meeting performance targets. I have coached and mentored team members, resulting in the promotion of three individuals, and have championed diversity and inclusion initiatives that have led to a more inclusive workplace culture. I am passionate about continuous improvement and accountability, and I strive to create environments where employees feel valued and engaged.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Convey Health Solutions
Jan 2013 - Dec 2015 (2 years 11 months)
Successfully managed budgets ensuring cost-effective operations while meeting performance targets. Conducted regular feedback sessions, team meetings, and engagement surveys to align employee goals with organizational objectives. Led initiatives to improve operational efficiency.
Technical Support Representative, Escalation Agent, QA
Sykes Marketing Services
Jan 2006 - Dec 2013 (7 years 11 months)
Provided technical support to customers, resolving complex issues and escalating as necessary. Served as an escalation agent, handling difficult customer interactions and finding resolutions. Performed quality assurance checks to ensure service standards were met.
Education
Degrees, certifications, and relevant coursework
University of the Philippines Tacloban College
Bachelor of Arts, Communication Arts
2001 - 2005
Studied Communication Arts.
University of Eastern Philippines
Highschool Graduate
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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