GR
Open to opportunities

Gina Riño

@ginarino

engagement and culture champion, supporting the users first

Philippines

What I'm looking for

I am looking for a role that values employee engagement and fosters a collaborative culture.

I am a dynamic and results-driven leader with over 15 years of experience in managing high-performing teams and driving operational excellence. My journey began at the University of the Philippines, where I earned my Bachelor of Arts in Communication. Since then, I have dedicated my career to fostering a culture of engagement and collaboration within organizations.

Throughout my career, I have developed and implemented strategic initiatives that enhance employee satisfaction and boost productivity. I have a proven track record of leading cross-functional teams and implementing process improvements that champion employee engagement programs, ultimately driving performance and retention. My strong communication skills and emotional intelligence allow me to inspire and motivate teams to exceed expectations.

In my recent role as an Engagement Champion, I successfully managed budgets while ensuring cost-effective operations and meeting performance targets. I have coached and mentored team members, resulting in the promotion of three individuals, and have championed diversity and inclusion initiatives that have led to a more inclusive workplace culture. I am passionate about continuous improvement and accountability, and I strive to create environments where employees feel valued and engaged.

Experience

Work history, roles, and key accomplishments

SS

Technical Support Representative, Escalation Agent, QA

Sykes Marketing Services

Jan 2006 - Dec 2013 (7 years 11 months)

Provided technical support to customers, resolving complex issues and escalating as necessary. Served as an escalation agent, handling difficult customer interactions and finding resolutions. Performed quality assurance checks to ensure service standards were met.

Education

Degrees, certifications, and relevant coursework

University of the Philippines Tacloban College logoUC

University of the Philippines Tacloban College

Bachelor of Arts, Communication Arts

2001 - 2005

Studied Communication Arts.

University of Eastern Philippines logoUP

University of Eastern Philippines

Highschool Graduate

0

Completed high school education.

Tech stack

Software and tools used professionally

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