Anna Leigh Gordon

Worked as a remote agent for a streaming platform, assisting customers with logins, password resets, subscriptions, and cancellations. Occasionally troubleshot minor app technical issues and escalated major issues to appropriate tiers.

Handled incoming calls as a third-party customer service representative, answering questions about products, website navigation, order status, and shipping. Assisted with placing orders, reshipping lost orders, and initiating returns and replacements.

Handled incoming calls as a third-party customer service representative, assisting with account management, password resets, website navigation, autopay setup, and first-time account setup. Initiated new service connections, scheduled maintenance crews, and assisted with troubleshooting and reporting service issues.

Received audio files and accurately transcribed recordings, including interviews, police body cam footage, police interviews, business meetings, and medical conferences.

As a keyholder, responsible for opening or closing the store and serving as Leader on Duty. Operated the register, received freight, managed inventory, cared for animals, provided customer service, made bank deposits, and ensured the store was neat and recovered.

Collected and distributed mail, input patient information, created and maintained spreadsheets, and assisted with filing new employee paperwork. Performed assorted office work such as running copies and sending/receiving facsimiles.

Assisted customers with purchases, maintained the department, and helped with unloading and shelving merchandise.

Measured and cut fabric, worked the front register and a mobile point of sale, recovered the store at the end of the day, and assisted with merchandising.

Completed high school or equivalent at Midway Christian in 2009.